http://forum.spore.com/jforum/posts/list/2.page JForum - http://www.jforum.net
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[b]Date: 10/02/2008 15:37:18[/b]

[b]Started[/b]: 8:01am, Pacific Standard Time
[b]Finished[/b]: 8:21am, Pacific Standard Time

End result regarding the issue of SecuROM's 3 computer license validation program: [size=18][b]Unresolved.[/b][/size]

Rumors put to rest: You do not need your receipt for this issue. You only need your receipt if you intend on [b]replacing[/b] your [b]CD Key[/b], and intend on invoking your [b]Warranty[/b].

=-=-=-=-=-=-=

As expected from a long-distance non-toll free technical support line, I was immediately thrown into the deep end of a murky robot voice filled pool with very little direction on how to swim to keep myself from sinking.

It took almost 5 minutes for me to finally get an operator; but to save you guys time in doing so, I will tell you up front the fastest route:

[b]Step #1[/b] - When asked if you're phoning about Rock Band [i]#1[/i], or Another Game[i]#2[/i]. [b]Press 2 on your phone.[/b]
[b]Step #2[/b] - Immediately and clearly state the name of the game you're phoning about. [b]Spore[/b].
[b]Step #3[/b] - Immediately and clearly state: [b]Warranties[/b] or [b]My Account[/b] - Saying [b]Registry Keys[/b] will just lead you in circles, so don't choose that one.
[b]Step #4[/b] - Immediately and clearly state: [b]Operator[/b]

You will then hear a weird tone much like the Capcom logo theme, and you'll then be greeted by an operator.

[i]You may be able to skip Steps #1 to #3 by just saying Operator.[/i]

My impressions of the customer support:

He first asked what game it was about - He then asked what the problem was.

He was no-nonsense. So if you're phoning them, know exactly what the problem was, I personally messed up and forgot to write out the entire error, and I obviously hadn't memorized it, so I wasted a good two minutes just looking it up and reciting it to him. If you can, use a cordless and recite the error as it happens on your computer to him. Once he understood what the error was, he proceeded to ask me for personal information:

- Account E-mail
- Full Real Name
- (Area Code) Phone Number

He then asked for game information and how I got to that problem. I explained to him that it happened due to me switching hardware around, as well as reformatting my computer due to my bi-annual cleaning ritual. So I clearly needed:

- The Serial Code/Registry Key

He then read back the serial code to me in phonetics. Such as "Niner" for 9, and "Zulu" for Z to clarify the registry key. Make sure it's correct, it's very important obviously. They make mistakes so you better be listening carefully.

Finally, he put me on hold for a good three minutes. Sadly, when he came back he recited [b]"Yes, your serial code is valid, unfortunately you have hit your 3 computer limit, which is out of the hands of our Tech Support. I can however refer your problem to the head Technician, and we will phone or E-mail if the issue is resolved."[/b]

I asked how long it would take, he said he didn't know. We gave formalities, and the conversation ended abruptly with him hanging up quickly.

It was pleasant - it made sense from a phone operator's standpoint. Sadly... I'm left unsatisfied, because my issue is not resolved yet.

I will edit this post if the issue is resolved, but until then, I won't give a final summary as I'm biased by the lack of resolution in this issue.

I hope this helps anybody else who is intending on phoning the EA Customer Service to resolve their own issues regarding SecuROM's horrific experiment at our expense.

-- Dairuka Sutain.

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[b]Date: 10/05/2008 18:54:44 [/b]

Original Post Found Here: http://forum.spore.com/jforum/posts/preList/6800/74308.page#74308

Here's EA's first E-mail response; which had arrived [b]Saturday, October 4, 2008[/b] at [b]5:56pm[/b].

Please remember that I brought this issue to EA's attention during my phonecall on [b]Thursday, October 2, 2008[/b] at [b]8:00am[/b].

Thats more than two full days for a real [b]response[/b]. Note that my issue is still not resolved, as they need [b]even more proof[/b]. As if I couldn't have done this during the phone call... I don't see why I had to wait two days for this.

Anyhow, I turned this into a thumbnail to make it easier for people to read this thread:

This screen-shot shows the date received:
[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA2.jpg"][IMG]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA2.jpg[/IMG][/url]

Don't spam my E-mail in that picture please, I use it for all of my forum registrations.

This screen-shot shows the entire message:
[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA.jpg"][IMG]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA.jpg[/IMG][/url]

Apparently they either don't believe that an error has happened or my particular error is so outstandingly rare - that they just felt the need to have me take a screenshot of it. After I respond, I'll make another post so we can accurately time how long their response takes. Please note I won't count the time between the E-mail's time, and the delayed time it took for me to actually respond.

So thus far, the total time to get this issue resolved is: [b]2 days, 9 hours.[/b]

Issue Status: [b]Unresolved[/b].

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[b]Date: 10/05/2008 19:33:24[/b]

Original Post Found Here: http://forum.spore.com/jforum/posts/preList/6800/74400.page#74400

12:20pm: Started E-mail
12:27pm: Finished and sent off the E-mails.

Another seven minutes of my time spent trying to resolve this issue, on top of the twenty minute phone call, and two day wait. So far this [b]easy[/b] resolution is becoming quite difficult.

What I did:

Quite simply, I followed their instructions to the Letter.

- I clicked Start
- I clicked Run
- I typed in DXDIAG
- I clicked Save All Information
- I saved it in My Documents

Then

- I tried to start Spore again on the upstairs computer
- I took a screenshot of the error by pressing [b]Print Screen[/b].
- I [b]pasted[/b] the screenshot in MSPaint.
- I saved it as a .jpg.

I then clicked the exceedingly large link extended from http://ea.custhelp.com/ given to me in the E-mail.

From there I typed in, "I've enclosed the SporeCrash.JPG and DXDIAG.txt here."

I uploaded both attachments. I sent the reply there.

Then I returned to the E-mail, and I clicked "Reply". There I typed "I've enclosed the SporeCrash.JPG and DXDIAG.txt here" and I uploaded both attachments again, and sent yet another reply.

We'll just have to wait and see how long it'll take for them to respond. I'll be watching: I hope you guys are too.

Total Time I've Wasted: [b]27 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours.[/b]
Issue Status: [b]Unresolved.[/b]

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[b]Date: 10/05/2008 21:12:26 [/b]

Original Post Found Here: http://forum.spore.com/jforum/posts/preList/6800/74608.page#74608

Well, I just checked my E-mail again; and this is what I see:

[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA3.jpg"][img]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA3.jpg[/img][/url]

Naturally EA thinks the problems instigated by SecuROM's SPORE like licensing policies are caused by my video card drivers, a full temp folder, background tasks and of course, Hardware Sound Acceleration settings.

For the sake of amusement, I'm going to do all of these tasks before responding to them.

Total Time I've Wasted: [b]27 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours, 30 minutes.[/b]
Issue Status: [b]Unresolved.[/b]


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[b]Date: 10/05/2008 21:38:41 [/b]

Original Post Found Here: http://forum.spore.com/jforum/posts/preList/6800/74687.page#74687

Sunday, October 5, 2008:

2:02pm: Started updating the computer.
2:34pm: Finished updating the computer, and sent off the E-mails.

I've responded again after following each of the suggestions made by EA's automated response system.

I took another DXDIAG, and another screen-shot of the error.

Then I responded attaching both the .txt and the .jpg of each again with the following message enclosed:

[quote=Dairuka]While I realize your last response was more automated, or copy and paste than anything - I still took the time to follow every step presented to me. The video card is fully updated. The sound card is fully updated. The hardware sound acceleration has been changed to Basic. The temp file has been removed, and I tried Spore both with and without something running in the background. I've enclosed my latest DXDIAG, and another picture of the error message.

It's clear to me that none of these actions will work in my favor - because the problem I'm having with Spore is caused due to the fact that I've already used up my 3 "Total" installations. Two of which had been wasted due to reformatting two computer hard-drives that the game was originally installed on. If it's not too much trouble, I'd like to have two of those activations de-activated, so that I can actually play my copy of Spore on my computer upstairs.[/quote]

Lets see if I get a proper response.

Total Time I've Wasted: [b]59 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours, 30 minutes.[/b]
Issue Status: [b]Unresolved.[/b]

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[b]Date: 10/05/2008 21:52:39[/b]

Original Post Found Here: http://forum.spore.com/jforum/posts/preList/6800/74724.page#74724

Well, I got another automated response pretty quickly telling me I should tweak my firewall. Considering the computer in question doesn't have a firewall as of yet, [i](I just reformatted it, and haven't touched it since.)[/i]

[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA4.jpg"][IMG]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA4.jpg[/IMG][/url]

So, I pretty much turned off Windows Firewall, and naturally I got another error. No point in taking a screenshot of it this time.

I responded again:

[quote=Dairuka]I turned off Windows Firewall, and naturally it did not work. No screen-shot enclosed.

Because this is a problem with SecuROM's 3 computer licensing. I need an actual person to speak with, so I can hopefully get two installations de-activated, or at the very least garner more activations so that I can play Spore on my other computer.[/quote]

Naturally I turned on Windows Firewall after trying Spore out.

This is getting kind of sad. I feel sorry for everybody else who has to go through this bull-crap to be able to play Spore.

Total Time I've Wasted: [b]1 hour, 2 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours, 42 minutes.[/b]
Issue Status: [b]STILL Unresolved.[/b]

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[b]Date: 10/06/2008 02:33:21 [/b]

Original Post Found Here: http://forum.spore.com/jforum/posts/preList/6800/75414.page#75414

I finally got a non-automated response; as he actually used my first name.

Unfortunately, the response I got was rather aggrivating:

[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA5.jpg"][img]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA5.jpg[/img][/url]

[quote=EARep Roddy]Hello Adam,

Thank you for contacting Electronic Arts.

In order to get assistance regarding this matter, please contact us by calling our toll free number 650-628-1001 to talk to live person.
.
If there is anything else we may do to assist you please let us know.

Sincerely,

EARep Roddy
Player Relations
Electronic Arts[/quote]

Truly this is customer service at it's finest.

I guess I'm phoning them tomorrow. I'm not going to be as polite now.

Total Time I've Wasted: [b]1 hour, 2 minutes.[/b]
Total Time I've Waited: [b]2 days, 11 hours, 30 minutes.[/b]
Issue Status: [b]STILL Unresolved.[/b]

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[b]Date: 10/07/2008 19:36:58 [/b]

Original Post Found Here: http://forum.spore.com/jforum/posts/list/75/6800.page#79004

Tuesday, October 07, 2008

Started: 11:55am Pacific Time Standard
Finished: 12:23pm Pacific Time Standard

As you all know, I phoned up the Electronic Arts Customer Service support line again at: 1-650-628-1001.

I was put on hold for quite literally 21 minutes.

Take into consideration I live in, Canada, and I was phoning a number based in [b]Texas[/b] I imagine the long distance charges will be substantial. I only did this because of the importance of this thread.

When I had finally gained the attention of an operator, I'd like to point out that he was very impromptu, and very polite. I definitely got lucky and received someone who knew what they were talking about.

Which is actually a little un-nerving, considering the types of questions I asked him.

He stated the following about the following issues:

#1. If they believe your account has been used [b]over 10 times[/b], you [b]must[/b] provide proof of purchase on the back of your manual, as well as a proof of purchase by way of a [b]receipt[/b].

#2. The total installation attempts on the [b]first batch[/b] of games released in the month of September have a total of [b]3 installations[/b]. Any other versions of the game released have a total of [b]5 installations[/b], leaving those of us suckers who bought the game early, SOL.

#3. He stated that a de-activation tool has nothing to do with Electronic Arts, and that he did not have a release date available for such a tool.

#4. He refused to acknowledge the multiple days I spent on this particular subject.

#5. He [b]flagged[/b] my account due to the over-use of my account registration key; despite the fact that I've only given the Registration Key to [b]The last Customer Service Representative I spoke to[/b].

#6. He stated that changing out [b]any[/b] hardware will directly use up an installation.

#7. He stated that changing [b]firmware, or drivers[/b] will not use up an installation.

#8. He stated that reinstalling the game on the same computer will not use up an installation, [b]unless[/b] you reformat.

#9. He stated that resetting your CMOS or BIOS will use up an installation.

Now, lets get down to business:

Once again he asked me for my E-mail, and my first Name.

He then asked for my problem; requiring the full details of the problem, including the error name; as well as the number of times I've installed this game on my two computers. The answer was [b]5[/b]. He claimed it had been installed on [b]15[/b], despite the fact that I've only given the Registration Key to [b]The last Customer Service Representative I spoke to[/b].

He then offered to give me [b]3[/b] more installations on my version of spore, but after that I would have to buy a new version of Spore, since he believes that I'm pirating it, or I have given it out to my friends.

I proclaimed my disgust in a polite manner; and he went on to flag my account, stating that if I use my E-mail address again, he'll add more installation limits as a special case. Unfortunately this means I will have to [b]phone EA customer service at long-distance charges to get it done. I can not use their E-mail service.[/b]

However. I tried the game on my upstairs computer.

[b]It worked. Finally.[/b]

Total Time I've Wasted: [b]1 hour, 30 minutes.[/b]
Total Time I've Waited: [b]2 days, 11 hours, 30 minutes.[/b]
Issue Status: [b]Finally Resolved.[/b]
Total number of days to get this issue resolved?: October 2, 2008 - October 7, 2008: [size=18][b]5 Days[/b]
[/size]
So. Are you guys ready for when you need to phone EA? I know, I'm never going to do that again.

[b]Fin.[/b]]]> http://forum.spore.com/jforum/posts/preList/6800/67694.page http://forum.spore.com/jforum/posts/preList/6800/67694.page GMT
Hope something gets resolved soon.

]]> http://forum.spore.com/jforum/posts/preList/6800/67711.page http://forum.spore.com/jforum/posts/preList/6800/67711.page GMT
Having dealt with people from EA tech/cust "support" in the past, I'm not surprised that being able to provide support of any kind is beyond them. While I hope your issue gets cleared up, I wouldn't hold my breath. ]]> http://forum.spore.com/jforum/posts/preList/6800/67718.page http://forum.spore.com/jforum/posts/preList/6800/67718.page GMT
Hope something gets resolved soon.

[/quote]

It drives me nuts, and it happens here too especially with our phone companies. Why on earth do they bother putting tech support on if
A) They don't intend to keep them all up to date with everything.
B) They don't intend to give them the ability or the power to actually resolve anything when people phone up?

Sure they get to talk to the customer and all that but it would be just as quick in that case for the higher up techies to do the talking and fix the issue on the spot whilst talking to the customers then it would be to have them look up everything that is 'passed on' to them and then do it. It's crazy.]]> http://forum.spore.com/jforum/posts/preList/6800/67723.page http://forum.spore.com/jforum/posts/preList/6800/67723.page GMT B) They don't intend to give them the ability or the power to actually resolve anything when people phone up?

Sure they get to talk to the customer and all that but it would be just as quick in that case for the higher up techies to do the talking and fix the issue on the spot whilst talking to the customers then it would be to have them look up everything that is 'passed on' to them and then do it. It's crazy.[/quote]
True. Also if you've ever got tech support via email - you'll know the horrors of the cut/paste databank of standard responses.

]]> http://forum.spore.com/jforum/posts/preList/6800/67729.page http://forum.spore.com/jforum/posts/preList/6800/67729.page GMT
3 installs gets used quickly if you have a desktop and a laptop you play spore on.]]> http://forum.spore.com/jforum/posts/preList/6800/67736.page http://forum.spore.com/jforum/posts/preList/6800/67736.page GMT http://forum.spore.com/jforum/posts/preList/6800/67755.page http://forum.spore.com/jforum/posts/preList/6800/67755.page GMT
I miss the old EA, you know, back when they were Electronic Arts, and they were in the background. Like if you started up sim city 3000, it would show up Maxis, and never saw EA. Maxis doesn't even appear on the front of the spore box. I guess that I'm just getting old and ranting 'bout the good old days of Sim City(before it got raped by EA with Societies. seriously what was with that game? It was basically a crappier version of Sim Town), Sim Farm, Sim Earth, and Sim Ant. (I owned all of the Sim series.)]]> http://forum.spore.com/jforum/posts/preList/6800/67757.page http://forum.spore.com/jforum/posts/preList/6800/67757.page GMT
Truth be told, I supported this idea under the basis that it'd be easy to reinstate previous activations that're now un-used. Now that I realize how difficult it is to get even one more activation tacked on to your registration key. I am vehemently against SecuROM.

I wonder how many of you are nearing your third and final activation?...

All it takes is one hardware upgrade, and poof... no more Spore.

We all need to be very angry at EA's lack of foresight to this behemoth of a problem.]]> http://forum.spore.com/jforum/posts/preList/6800/67774.page http://forum.spore.com/jforum/posts/preList/6800/67774.page GMT I got a hunch I will be needing it soon.]]> http://forum.spore.com/jforum/posts/preList/6800/67789.page http://forum.spore.com/jforum/posts/preList/6800/67789.page GMT
3 installs gets used quickly if you have a desktop and a laptop you play spore on.[/quote]

Yup, 3 installs were gone in two days. I use a lot of different computers, and Spore is a good "anytime game."]]> http://forum.spore.com/jforum/posts/preList/6800/67800.page http://forum.spore.com/jforum/posts/preList/6800/67800.page GMT They have a thousand and one different ways of saying, "Sorry, there's nothing we can do."]]> http://forum.spore.com/jforum/posts/preList/6800/67831.page http://forum.spore.com/jforum/posts/preList/6800/67831.page GMT Am I just an old-fashioned girl or does no one understand the concept of Customer Service anymore?]]> http://forum.spore.com/jforum/posts/preList/6800/67871.page http://forum.spore.com/jforum/posts/preList/6800/67871.page GMT
Look for the Crocodiles and Sharks though - they survive mass extinctions, and so do many smaller animals. ]]> http://forum.spore.com/jforum/posts/preList/6800/67883.page http://forum.spore.com/jforum/posts/preList/6800/67883.page GMT
Look for the Crocodiles and Sharks though - they survive mass extinctions, and so do many smaller animals. [/quote]

Too bad the earth is only 10,000 years old.

</sarcasm>]]> http://forum.spore.com/jforum/posts/preList/6800/67942.page http://forum.spore.com/jforum/posts/preList/6800/67942.page GMT
Look for the Crocodiles and Sharks though - they survive mass extinctions, and so do many smaller animals. [/quote]

Too bad the earth is only 10,000 years old.

</sarcasm>[/quote]

Leik dinosaurz builded teh pyramidz!

Vote Alaskan Pitbull.

</sarcasm>]]> http://forum.spore.com/jforum/posts/preList/6800/67956.page http://forum.spore.com/jforum/posts/preList/6800/67956.page GMT http://forum.spore.com/jforum/posts/preList/6800/68005.page http://forum.spore.com/jforum/posts/preList/6800/68005.page GMT http://forum.spore.com/jforum/posts/preList/6800/68023.page http://forum.spore.com/jforum/posts/preList/6800/68023.page GMT
Glad to see you are able to clarify the receipt issue. I'll make note of it on future Help threads.]]> http://forum.spore.com/jforum/posts/preList/6800/68025.page http://forum.spore.com/jforum/posts/preList/6800/68025.page GMT Not yet. They say they will, but they won't say when.]]> http://forum.spore.com/jforum/posts/preList/6800/68028.page http://forum.spore.com/jforum/posts/preList/6800/68028.page GMT
How's that for feedback on your technical support?]]> http://forum.spore.com/jforum/posts/preList/6800/68202.page http://forum.spore.com/jforum/posts/preList/6800/68202.page GMT
How's that for feedback on your technical support?[/quote]

"Although we appreciate your concern, we have to unfortunately exterminate you"

*vvvap*]]> http://forum.spore.com/jforum/posts/preList/6800/68237.page http://forum.spore.com/jforum/posts/preList/6800/68237.page GMT http://forum.spore.com/jforum/posts/preList/6800/68307.page http://forum.spore.com/jforum/posts/preList/6800/68307.page GMT
I dont' know what will happen when I upgrade though...read on:

http://forum.spore.com/jforum/posts/list/6329.page]]> http://forum.spore.com/jforum/posts/preList/6800/68995.page http://forum.spore.com/jforum/posts/preList/6800/68995.page GMT
Checked my E-mail: Nothing.
Checked my Phone's Caller ID, and Voice Mail: Nothing.
Tried playing the game: Same Error.

Status: [b]Unresolved[/b].]]> http://forum.spore.com/jforum/posts/preList/6800/69315.page http://forum.spore.com/jforum/posts/preList/6800/69315.page GMT
sorry to be logging back on today and seeing that it's still unresolved. but i'm curious.. did they give you a reference number? or some kind of query number?

if so you might be able to call back and get an update.

]]> http://forum.spore.com/jforum/posts/preList/6800/69399.page http://forum.spore.com/jforum/posts/preList/6800/69399.page GMT
I think they made us see their logo with the patch so we can know who to hate]]> http://forum.spore.com/jforum/posts/preList/6800/69944.page http://forum.spore.com/jforum/posts/preList/6800/69944.page GMT
But does this apply to the Sims 2 games by any chance? o_O; I own all of them including all the stuff packs except the new one that's to be coming out. (I shudder at the thought of having to upgrade AGAIN to get Sims 3 and then find out Spore will no longer work for me. It's bad enough I run Vista, it's worse if I can't game on it.)]]> http://forum.spore.com/jforum/posts/preList/6800/73841.page http://forum.spore.com/jforum/posts/preList/6800/73841.page GMT
But does this apply to the Sims 2 games by any chance? o_O; I own all of them including all the stuff packs except the new one that's to be coming out. (I shudder at the thought of having to upgrade AGAIN to get Sims 3 and then find out Spore will no longer work for me. It's bad enough I run Vista, it's worse if I can't game on it.)[/quote]

Hi Akasha

The only Sims 2 game it applies to my knowledge is the Digital Download version of Apartment Life.

All the discs versions are activation free for sure as I play them on a PC without any internet connection.
]]> http://forum.spore.com/jforum/posts/preList/6800/73857.page http://forum.spore.com/jforum/posts/preList/6800/73857.page GMT
But does this apply to the Sims 2 games by any chance? o_O; I own all of them including all the stuff packs except the new one that's to be coming out. (I shudder at the thought of having to upgrade AGAIN to get Sims 3 and then find out Spore will no longer work for me. It's bad enough I run Vista, it's worse if I can't game on it.)[/quote]

Hi Akasha

The only Sims 2 game it applies to my knowledge is the Digital Download version of Apartment Life.

All the discs versions are activation free for sure as I play them on a PC without any internet connection.
[/quote]

Ah okay, good good. I have *everything* in disc form, so that's great to hear, thanks. ^^]]> http://forum.spore.com/jforum/posts/preList/6800/73902.page http://forum.spore.com/jforum/posts/preList/6800/73902.page GMT http://forum.spore.com/jforum/posts/preList/6800/73924.page http://forum.spore.com/jforum/posts/preList/6800/73924.page GMT http://forum.spore.com/jforum/posts/preList/6800/73933.page http://forum.spore.com/jforum/posts/preList/6800/73933.page GMT
Please remember that I brought this issue to EA's attention during my phonecall on [b]Thursday, October 2, 2008[/b] at [b]8:00am[/b].

Thats more than two full days for a real [b]response[/b]. Note that my issue is still not resolved, as they need [b]even more proof[/b]. As if I couldn't have done this during the phone call... I don't see why I had to wait two days for this.

Anyhow, I turned this into a thumbnail to make it easier for people to read this thread:

This screen-shot shows the date received:
[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA2.jpg"][IMG]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA2.jpg[/IMG][/url]

Don't spam my E-mail in that picture please, I use it for all of my forum registrations.

This screen-shot shows the entire message:
[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA.jpg"][IMG]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA.jpg[/IMG][/url]

Apparently they either don't believe that an error has happened or my particular error is so outstandingly rare - that they just felt the need to have me take a screenshot of it. After I respond, I'll make another post so we can accurately time how long their response takes. Please note I won't count the time between the E-mail's time, and the delayed time it took for me to actually respond.

So thus far, the total time to get this issue resolved is: [b]2 days, 9 hours.[/b]

Issue Status: [b]Unresolved[/b].]]> http://forum.spore.com/jforum/posts/preList/6800/74308.page http://forum.spore.com/jforum/posts/preList/6800/74308.page GMT http://forum.spore.com/jforum/posts/preList/6800/74343.page http://forum.spore.com/jforum/posts/preList/6800/74343.page GMT
[IMG]http://img.photobucket.com/albums/v679/the00viper/EA-1.jpg[/IMG]

Is there a way to find out how many installs they've charged your Spore account so far? I want to be able to know if it strikes off a second one so I know why it did it.]]> http://forum.spore.com/jforum/posts/preList/6800/74344.page http://forum.spore.com/jforum/posts/preList/6800/74344.page GMT
I just tried doing the same thing, 1 - the "My Account" page seems really sluggish and bugged, with images not loading etc, and 2 - I didn't see anything like that, so for the time being I assume we can't.]]> http://forum.spore.com/jforum/posts/preList/6800/74390.page http://forum.spore.com/jforum/posts/preList/6800/74390.page GMT
12:20pm: Started E-mail
12:27pm: Finished and sent off the E-mails.

Another seven minutes of my time spent trying to resolve this issue, on top of the twenty minute phone call, and two day wait. So far this [b]easy[/b] resolution is becoming quite difficult.

What I did:

Quite simply, I followed their instructions to the Letter.

- I clicked Start
- I clicked Run
- I typed in DXDIAG
- I clicked Save All Information
- I saved it in My Documents

Then

- I tried to start Spore again on the upstairs computer
- I took a screenshot of the error by pressing [b]Print Screen[/b].
- I [b]pasted[/b] the screenshot in MSPaint.
- I saved it as a .jpg.

I then clicked the exceedingly large link extended from http://ea.custhelp.com/ given to me in the E-mail.

From there I typed in, "I've enclosed the SporeCrash.JPG and DXDIAG.txt here."

I uploaded both attachments. I sent the reply there.

Then I returned to the E-mail, and I clicked "Reply". There I typed "I've enclosed the SporeCrash.JPG and DXDIAG.txt here" and I uploaded both attachments again, and sent yet another reply.

We'll just have to wait and see how long it'll take for them to respond. I'll be watching: I hope you guys are too.

Total Time I've Wasted: [b]27 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours.[/b]
Issue Status: [b]Unresolved.[/b]]]> http://forum.spore.com/jforum/posts/preList/6800/74400.page http://forum.spore.com/jforum/posts/preList/6800/74400.page GMT
[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA3.jpg"][img]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA3.jpg[/img][/url]

Naturally EA thinks the problems instigated by SecuROM's SPORE like licensing policies are caused by my video card drivers, a full temp folder, background tasks and of course, Hardware Sound Acceleration settings.

For the sake of amusement, I'm going to do all of these tasks before responding to them.

Total Time I've Wasted: [b]27 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours, 30 minutes.[/b]
Issue Status: [b]Unresolved.[/b]]]> http://forum.spore.com/jforum/posts/preList/6800/74608.page http://forum.spore.com/jforum/posts/preList/6800/74608.page GMT
2:02pm: Started updating the computer.
2:34pm: Finished updating the computer, and sent off the E-mails.

I've responded again after following each of the suggestions made by EA's automated response system.

I took another DXDIAG, and another screen-shot of the error.

Then I responded attaching both the .txt and the .jpg of each again with the following message enclosed:

[quote=Dairuka]While I realize your last response was more automated, or copy and paste than anything - I still took the time to follow every step presented to me. The video card is fully updated. The sound card is fully updated. The hardware sound acceleration has been changed to Basic. The temp file has been removed, and I tried Spore both with and without something running in the background. I've enclosed my latest DXDIAG, and another picture of the error message.

It's clear to me that none of these actions will work in my favor - because the problem I'm having with Spore is caused due to the fact that I've already used up my 3 "Total" installations. Two of which had been wasted due to reformatting two computer hard-drives that the game was originally installed on. If it's not too much trouble, I'd like to have two of those activations de-activated, so that I can actually play my copy of Spore on my computer upstairs.[/quote]

Lets see if I get a proper response.

Total Time I've Wasted: [b]59 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours, 30 minutes.[/b]
Issue Status: [b]Unresolved.[/b]]]> http://forum.spore.com/jforum/posts/preList/6800/74687.page http://forum.spore.com/jforum/posts/preList/6800/74687.page GMT http://forum.spore.com/jforum/posts/preList/6800/74712.page http://forum.spore.com/jforum/posts/preList/6800/74712.page GMT
[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA4.jpg"][IMG]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA4.jpg[/IMG][/url]

So, I pretty much turned off Windows Firewall, and naturally I got another error. No point in taking a screenshot of it this time.

I responded again:

[quote=Dairuka]I turned off Windows Firewall, and naturally it did not work. No screen-shot enclosed.

Because this is a problem with SecuROM's 3 computer licensing. I need an actual person to speak with, so I can hopefully get two installations de-activated, or at the very least garner more activations so that I can play Spore on my other computer.[/quote]

Naturally I turned on Windows Firewall after trying Spore out.

This is getting kind of sad. I feel sorry for everybody else who has to go through this bull-crap to be able to play Spore.

Total Time I've Wasted: [b]1 hour, 2 minutes.[/b]
Total Time I've Waited: [b]2 days, 9 hours, 42 minutes.[/b]
Issue Status: [b]STILL Unresolved.[/b]
]]> http://forum.spore.com/jforum/posts/preList/6800/74724.page http://forum.spore.com/jforum/posts/preList/6800/74724.page GMT http://forum.spore.com/jforum/posts/preList/6800/74733.page http://forum.spore.com/jforum/posts/preList/6800/74733.page GMT It wasn't until someone from sony who deals with the securom tech support posted- nearly 5 weeks after the bv release that EA finally admitted they put securom on the game.

I spent a total of 19 hours and 41 minutes on the phone talking to EA tech support people over the course of a few weeks. All who barely spoke english by the way- and none of them even knew anything about securom. My issues and tech support tickets are still opened after over a year. EA never bothered to even help anyone over at the sims 2 forums. After 6 months they finally released a securom uninstall program. LOL it doesn't work. It only removes part of the securom program. And it only ran under the version with bon voyage. Once securom was updated and patched with newer versions and new sims 2 expansion packs- the EA program didn't work at all.

The hoops that EA made us jump through were amusing. The logs and their totally foolish "tips" were just lame. I still have to laugh at the " are you sure your pc is plugged in?" I was on the phone with the rep and he asked me for the dxdiag log and for me to read it off to him. Then he asked me that. I was like duh...... I just read you the specs after running dxdiag. His reply was.... "well did you check anyway?" I had to stop talking to him for 3 minutes and just laugh. Honestly, their tech support leaves a lot to be desired. IF you have ever played the sims or posted on the sims forums.... you would really see how bad their support is. There are countless posts and copies of tech support emails that people have put up. People over there have learned to trouble shoot the problems themselves or turn to the community for help. EA still has done nothing over the whole problems with securom and the sims 2 players. People can't even install the games, still. ]]> http://forum.spore.com/jforum/posts/preList/6800/74824.page http://forum.spore.com/jforum/posts/preList/6800/74824.page GMT http://forum.spore.com/jforum/posts/preList/6800/74955.page http://forum.spore.com/jforum/posts/preList/6800/74955.page GMT
I bought Spore with the belief that the whole 3 install thing was a bit of a storm in a tea cup and that if the limit was reached through actions such as upgrading then a simple phone call or email would be able to rectify the issue.

After reading this thread I'll almost certainly never buy an EA product again, I've already used up 2 of my installs on the same computer (dual OS - Mac and PC, the Mac version didn't work properly), to think that I can only (legally) install it once more if I upgrade is just ridiculous. Obviously I can pirate it so it's not a big issue for me, but it's incredible that a company would actually treat its paying customers with such contempt.

incredible.

]]> http://forum.spore.com/jforum/posts/preList/6800/75040.page http://forum.spore.com/jforum/posts/preList/6800/75040.page GMT http://forum.spore.com/jforum/posts/preList/6800/75052.page http://forum.spore.com/jforum/posts/preList/6800/75052.page GMT
Look for the Crocodiles and Sharks though - they survive mass extinctions, and so do many smaller animals. [/quote]

Too bad the earth is only 10,000 years old.

</sarcasm>[/quote]stuped creationist
but my reinstalls arent used up when i defrag my harddrive]]> http://forum.spore.com/jforum/posts/preList/6800/75063.page http://forum.spore.com/jforum/posts/preList/6800/75063.page GMT
Unfortunately, the response I got was rather aggrivating:

[url="http://img.photobucket.com/albums/v255/Dairuka/YayEA5.jpg"][img]http://smg.photobucket.com/albums/v255/Dairuka/th_YayEA5.jpg[/img][/url]

[quote=EARep Roddy]Hello Adam,

Thank you for contacting Electronic Arts.

In order to get assistance regarding this matter, please contact us by calling our toll free number 650-628-1001 to talk to live person.
.
If there is anything else we may do to assist you please let us know.

Sincerely,

EARep Roddy
Player Relations
Electronic Arts[/quote]

Truly this is customer service at it's finest.

I guess I'm phoning them tomorrow. I'm not going to be as polite now.

Total Time I've Wasted: [b]1 hour, 2 minutes.[/b]
Total Time I've Waited: [b]2 days, 11 hours, 30 minutes.[/b]
Issue Status: [b]STILL Unresolved.[/b]]]> http://forum.spore.com/jforum/posts/preList/6800/75414.page http://forum.spore.com/jforum/posts/preList/6800/75414.page GMT ]]> http://forum.spore.com/jforum/posts/preList/6800/75418.page http://forum.spore.com/jforum/posts/preList/6800/75418.page GMT [/quote]

Yup, and they told me they'd send me an E-mail, [b]or[/b] phone me back to resolve this issue.]]> http://forum.spore.com/jforum/posts/preList/6800/75419.page http://forum.spore.com/jforum/posts/preList/6800/75419.page GMT [/quote]

Yup, and they told me they'd send me an E-mail, [b]or[/b] phone me back to resolve this issue.[/quote]

I wish companies would just come out and say it.

"[size=36][color=red][b]SUCK IT![/b][/color][/size]
[size=7]Thank you for your purchase. Have a nice day.[/size]"
]]> http://forum.spore.com/jforum/posts/preList/6800/75471.page http://forum.spore.com/jforum/posts/preList/6800/75471.page GMT
Check out the comments made by EA employees on this article:

[url]http://www.gamasutra.com/php-bin/news_index.php?story=20462[/url]

^^
This explains why EA has released so much crap lately. It sounds like the company is run by a bunch of drunk, coke snorting clowns, who haven't the slightest idea how to make a game.

I wonder if this is the reason spore turned out the way it did? you know the whole 'cutesy' flip flop they did.
]]> http://forum.spore.com/jforum/posts/preList/6800/75709.page http://forum.spore.com/jforum/posts/preList/6800/75709.page GMT
My issue was resolved. Please, when you get on the phone with them (they told me they wanted receipts and the copy of the back of the book with the seriel code. After speaking to my hubby, he said NO! We paid for this game, we shouldn't have to jump through hoops to be able to play an $80 game!

The second time I called back the gentleman was much nicer and tourough. At the end of our conversation he asked that I wait an hour before logging in, to give the system (theirs) some time for the change to go through.

NOW...My daughter's CD ROM has been dismantled by SecuROM because she tried to move music over from her mp3 player to CD so we could have it for our trip to California. She can't play ANY thing that requires that she use her CD Rom. Other then a total format, any other suggestions? ]]> http://forum.spore.com/jforum/posts/preList/6800/75814.page http://forum.spore.com/jforum/posts/preList/6800/75814.page GMT
My issue was resolved. Please, when you get on the phone with them (they told me they wanted receipts and the copy of the back of the book with the seriel code. After speaking to my hubby, he said NO! We paid for this game, we shouldn't have to jump through hoops to be able to play an $80 game!

The second time I called back the gentleman was much nicer and tourough. At the end of our conversation he asked that I wait an hour before logging in, to give the system (theirs) some time for the change to go through.

NOW...My daughter's CD ROM has been dismantled by SecuROM because she tried to move music over from her mp3 player to CD so we could have it for our trip to California. She can't play ANY thing that requires that she use her CD Rom. Other then a total format, any other suggestions? [/quote]

You can try stuff here

http://support.thetechguys.com/layout.aspx?ID=9b4ec984-404d-499d-a06e-f76e90588d89&CatID=11b32376-fce8-454e-a4f5-8f9d7694de15

Also google for info on the particular mp3 player and others that might have had similar thing happen to them.
]]> http://forum.spore.com/jforum/posts/preList/6800/75830.page http://forum.spore.com/jforum/posts/preList/6800/75830.page GMT [/quote]

Simply get rid of SecuROM, if it means removing the game, so be it. Clearly, you can see there is something fundamentally wrong with the fact that a piece of software you [i]did not know[/i] was installed is preventing you or your family from using the equipment you [i]paid for[/i] and therefore [i]own[/i]. You can find the detailed instructions here:
http://reclaimyourgame.com/index.php?option=com_content&view=article&id=68&Itemid=40

It does look a bit scary but it's really no biggie. Command line stuff is a breeze, anyone old enough to acutally remember MS-DOS shouldn't have any problems.]]> http://forum.spore.com/jforum/posts/preList/6800/75881.page http://forum.spore.com/jforum/posts/preList/6800/75881.page GMT ]]> http://forum.spore.com/jforum/posts/preList/6800/76754.page http://forum.spore.com/jforum/posts/preList/6800/76754.page GMT [/quote]

I'm only home for two hours today - so I won't be able to udpate the Saga of EA's shoddy customer service until Tuesday.]]> http://forum.spore.com/jforum/posts/preList/6800/76755.page http://forum.spore.com/jforum/posts/preList/6800/76755.page GMT [/quote]

I'm only home for two hours today - so I won't be able to udpate the Saga of EA's shoddy customer service until Tuesday.[/quote]from the help forum

[quote=MaxisCactus]If you can send me a private message with your product code, I can look into the issue to see if you have exceeded your maximum install limit of 5.

-MaxisCactus[/quote]

maybe there's a live body you can take this up with.]]> http://forum.spore.com/jforum/posts/preList/6800/76765.page http://forum.spore.com/jforum/posts/preList/6800/76765.page GMT [/quote]

I'm only home for two hours today - so I won't be able to udpate the Saga of EA's shoddy customer service until Tuesday.[/quote]from the help forum

[quote=MaxisCactus]If you can send me a private message with your product code, I can look into the issue to see if you have exceeded your maximum install limit of 5.

-MaxisCactus[/quote]

maybe there's a live body you can take this up with.[/quote]

Thanks for pointing that out. I found the thread: http://forum.spore.com/jforum/posts/list/7128.page

I'll definitely give him a shout tomorrow, even if he was talking to someone else.]]> http://forum.spore.com/jforum/posts/preList/6800/76773.page http://forum.spore.com/jforum/posts/preList/6800/76773.page GMT http://forum.spore.com/jforum/posts/list/7113.page

[quote=MaxisCactus]We have upped the maximum install limit to 5. [/quote]

Sadly my Fourth Installation on the upstairs computer still refused to work.

So, in response I've reinstalled my copy of spore upstairs [b]again[/b].

Let me recap how many times I've installed Spore:

Install #1: On upstairs computer; [b]before formatting[/b]
Install #2: On downstairs computer; [b]before formatting[/b]
Install #3: On downstairs computer; [b]Currently works. I am able to play it[/b]
Install #4: On upstairs computer; [b]Never worked. It's what caused this thread to exist.[/b]
Install #5: Uninstalling Spore on the upstairs computer, just so I can reinstall it to prove a point.

[url="http://img.photobucket.com/albums/v255/Dairuka/UninstallReinstall.jpg"][img]http://smg.photobucket.com/albums/v255/Dairuka/th_UninstallReinstall.jpg[/img][/url]

That picture shows Spore no longer on my Program List, and my reinstalling progress.

I'll edit this post when I'm done reinstalling it. If it works, then the limit was clearly raised. If it doesn't, then theoretically that means that Cactus was incorrect and that no change has occurred yet.

[b]Updated[/b]

I've now completed my [b]Fifth[/b] installation of spore. It currently resides on my upstairs computer.

Sadly; despite a statement from a Maxis Employee in another thread. I can attest that the installation limit is not 5.

[url="http://img.photobucket.com/albums/v255/Dairuka/CactusIsIncorrect.jpg"][img]http://smg.photobucket.com/albums/v255/Dairuka/th_CactusIsIncorrect.jpg[/img][/url]

That is the error I received, yet again. I sincerely hope a Maxis Employee will notice this, and will address the issue at hand.]]> http://forum.spore.com/jforum/posts/preList/6800/76845.page http://forum.spore.com/jforum/posts/preList/6800/76845.page GMT http://forum.spore.com/jforum/posts/preList/6800/77372.page http://forum.spore.com/jforum/posts/preList/6800/77372.page GMT [b]Finished[/b]: 8:21am, Pacific Standard Time

End result regarding the issue of SecuROM's 3 computer license validation program: [size=18][b]Unresolved.[/b][/size]

Rumors put to rest: You do not need your receipt for this issue. You only need your receipt if you intend on [b]replacing[/b] your [b]CD Key[/b], and intend on invoking your [b]Warranty[/b].

=-=-=-=-=-=-=

As expected from a long-distance non-toll free technical support line, I was immediately thrown into the deep end of a murky robot voice filled pool with very little direction on how to swim to keep myself from sinking.

It took almost 5 minutes for me to finally get an operator; but to save you guys time in doing so, I will tell you up front the fastest route:

[b]Step #1[/b] - When asked if you're phoning about Rock Band [i]#1[/i], or Another Game[i]#2[/i]. [b]Press 2 on your phone.[/b]
[b]Step #2[/b] - Immediately and clearly state the name of the game you're phoning about. [b]Spore[/b].
[b]Step #3[/b] - Immediately and clearly state: [b]Warranties[/b] or [b]My Account[/b] - Saying [b]Registry Keys[/b] will just lead you in circles, so don't choose that one.
[b]Step #4[/b] - Immediately and clearly state: [b]Operator[/b]

You will then hear a weird tone much like the Capcom logo theme, and you'll then be greeted by an operator.

[i]You may be able to skip Steps #1 to #3 by just saying Operator.[/i]

My impressions of the customer support:

He first asked what game it was about - He then asked what the problem was.

He was no-nonsense. So if you're phoning them, know exactly what the problem was, I personally messed up and forgot to write out the entire error, and I obviously hadn't memorized it, so I wasted a good two minutes just looking it up and reciting it to him. If you can, use a cordless and recite the error as it happens on your computer to him. Once he understood what the error was, he proceeded to ask me for personal information:

- Account E-mail
- Full Real Name
- (Area Code) Phone Number

He then asked for game information and how I got to that problem. I explained to him that it happened due to me switching hardware around, as well as reformatting my computer due to my bi-annual cleaning ritual. So I clearly needed:

- The Serial Code/Registry Key

He then read back the serial code to me in phonetics. Such as "Niner" for 9, and "Zulu" for Z to clarify the registry key. Make sure it's correct, it's very important obviously. They make mistakes so you better be listening carefully.

Finally, he put me on hold for a good three minutes. Sadly, when he came back he recited [b]"Yes, your serial code is valid, unfortunately you have hit your 3 computer limit, which is out of the hands of our Tech Support. I can however refer your problem to the head Technician, and we will phone or E-mail if the issue is resolved."

I asked how long it would take, he said he didn't know. We gave formalities, and the conversation ended abruptly with him hanging up quickly.

It was pleasant - it made sense from a phone operator's standpoint. Sadly... I'm left unsatisfied, because my issue is not resolved yet.

I will edit this post if the issue is resolved, but until then, I won't give a final summary as I'm biased by the lack of resolution in this issue.

I hope this helps anybody else who is intending on phoning the EA Customer Service to resolve their own issues regarding SecuROM's horrific experiment at our expense.

-- Dairuka Sutain.[/quote]

If you do a bi-annual cleaning, how did you already max out 3 installs?]]> http://forum.spore.com/jforum/posts/preList/6800/77382.page http://forum.spore.com/jforum/posts/preList/6800/77382.page GMT
[quote=Dairuka]Install #1: On upstairs computer; [b]before formatting[/b]
Install #2: On downstairs computer; [b]before formatting[/b]
Install #3: On downstairs computer; [b]Currently works. I am able to play it[/b]
Install #4: On upstairs computer; [b]Never worked. It's what caused this thread to exist.[/b]
Install #5: Uninstalling Spore on the upstairs computer, just so I can reinstall it to prove a point. [/quote]]]> http://forum.spore.com/jforum/posts/preList/6800/77386.page http://forum.spore.com/jforum/posts/preList/6800/77386.page GMT http://forum.spore.com/jforum/posts/preList/6800/77432.page http://forum.spore.com/jforum/posts/preList/6800/77432.page GMT http://forum.spore.com/jforum/posts/preList/6800/77555.page http://forum.spore.com/jforum/posts/preList/6800/77555.page GMT Sooner or later, very much we'll be all going through this crap for a game we've paid for. Outrageous. ]]> http://forum.spore.com/jforum/posts/preList/6800/77735.page http://forum.spore.com/jforum/posts/preList/6800/77735.page GMT
Game seems to be running fine. Even solved my problem with space being so laggy that i couldnt enter a planet.]]> http://forum.spore.com/jforum/posts/preList/6800/78062.page http://forum.spore.com/jforum/posts/preList/6800/78062.page GMT
So much for just call EA support to get an additional install. It should be a no brainer for them to knock up a couple install credits for you, now if people started calling using the same code too many times, they could just disable the code as a pirated code. But they should not be even worring unless its more than a couple over a couple month period.

I regularly reformat my computer just to get rid of the bulk thats built up in the registery, and get rid of old apps that I have long forgotten.]]> http://forum.spore.com/jforum/posts/preList/6800/78832.page http://forum.spore.com/jforum/posts/preList/6800/78832.page GMT
A life time purchase also means life time installs.
Period.

Clearly this topic shows that the process to get additional installs is enough to make people use .....the other client.]]> http://forum.spore.com/jforum/posts/preList/6800/78843.page http://forum.spore.com/jforum/posts/preList/6800/78843.page GMT http://forum.spore.com/jforum/posts/preList/6800/78888.page http://forum.spore.com/jforum/posts/preList/6800/78888.page GMT
Do not feel tempted to pick up that gun.]]> http://forum.spore.com/jforum/posts/preList/6800/78906.page http://forum.spore.com/jforum/posts/preList/6800/78906.page GMT
Do not feel tempted to pick up that gun.[/quote]

Still on hold... Still that same crappy song.]]> http://forum.spore.com/jforum/posts/preList/6800/78909.page http://forum.spore.com/jforum/posts/preList/6800/78909.page GMT
Thanks for posting your experiences here ... especially thank you for not being a complete crank-case about it. (Not that being a crank-case would be in any way an inappropriate response to the run-around you have gotten.)

I love that your original call made you go through all of those e-mail hoops... and all the administrative tasks on your computer... only to end up back on the phone to customer service. I'm greatly anticipating your report on how this next phone call goes.]]> http://forum.spore.com/jforum/posts/preList/6800/78917.page http://forum.spore.com/jforum/posts/preList/6800/78917.page GMT
Thanks for posting your experiences here ... especially thank you for not being a complete crank-case about it. (Not that being a crank-case would be in any way an inappropriate response to the run-around you have gotten.)

I love that your original call made you go through all of those e-mail hoops... and all the administrative tasks on your computer... only to end up back on the phone to customer service. I'm greatly anticipating your report on how this next phone call goes.[/quote]

I just hope the Maxis people are reading this.

Still on hold.]]> http://forum.spore.com/jforum/posts/preList/6800/78920.page http://forum.spore.com/jforum/posts/preList/6800/78920.page GMT [/quote]

Unfortenatly thats what most people assume.
The same goes for people claiming that there are no technical isseus.]]> http://forum.spore.com/jforum/posts/preList/6800/78922.page http://forum.spore.com/jforum/posts/preList/6800/78922.page GMT
I just hope the Maxis people are reading this.

Still on hold.[/quote]

Yes, they are.
Although I can imagine we are making them depressed.]]> http://forum.spore.com/jforum/posts/preList/6800/78926.page http://forum.spore.com/jforum/posts/preList/6800/78926.page GMT
I just hope the Maxis people are reading this.

Still on hold.[/quote]

Yes, they are.
Although I can imagine we are making them depressed.[/quote]

I'd love to hear their thoughts on the subject, although I'm sure silence is the best response since this thread is so potentially volatile towards their development company, and publisher.

Still on hold.]]> http://forum.spore.com/jforum/posts/preList/6800/78932.page http://forum.spore.com/jforum/posts/preList/6800/78932.page GMT http://forum.spore.com/jforum/posts/preList/6800/78934.page http://forum.spore.com/jforum/posts/preList/6800/78934.page GMT
If for no other reason... it seems that the lawsuit would prompt EA to prioritize and simplify the process of restoring install counters to people who are trying to go about things in a legal way, as opposed to going the torrent route. It's baffling to me.

]]> http://forum.spore.com/jforum/posts/preList/6800/78952.page http://forum.spore.com/jforum/posts/preList/6800/78952.page GMT http://forum.spore.com/jforum/posts/preList/6800/78967.page http://forum.spore.com/jforum/posts/preList/6800/78967.page GMT
Started: 11:55am Pacific Time Standard
Finished: 12:23pm Pacific Time Standard

As you all know, I phoned up the Electronic Arts Customer Service support line again at: 1-650-628-1001.

I was put on hold for quite literally 21 minutes.

Take into consideration I live in, Canada, and I was phoning a number based in [b]Texas[/b] I imagine the long distance charges will be substantial. I only did this because of the importance of this thread.

When I had finally gained the attention of an operator, I'd like to point out that he was very impromptu, and very polite. I definitely got lucky and received someone who knew what they were talking about.

Which is actually a little un-nerving, considering the types of questions I asked him.

He stated the following about the following issues:

#1. If they believe your account has been used [b]over 10 times[/b], you [b]must[/b] provide proof of purchase on the back of your manual, as well as a proof of purchase by way of a [b]receipt[/b].

#2. The total installation attempts on the [b]first batch[/b] of games released in the month of September have a total of [b]3 installations[/b]. Any other versions of the game released have a total of [b]5 installations[/b], leaving those of us suckers who bought the game early, SOL.

#3. He stated that a de-activation tool has nothing to do with Electronic Arts, and that he did not have a release date available for such a tool.

#4. He refused to acknowledge the multiple days I spent on this particular subject.

#5. He [b]flagged[/b] my account due to the over-use of my account registration key; despite the fact that I've only given the Registration Key to [b]The last Customer Service Representative I spoke to[/b].

#6. He stated that changing out [b]any[/b] hardware will directly use up an installation.

#7. He stated that changing [b]firmware, or drivers[/b] will not use up an installation.

#8. He stated that reinstalling the game on the same computer will not use up an installation, [b]unless[/b] you reformat.

#9. He stated that resetting your CMOS or BIOS will use up an installation.

Now, lets get down to business:

Once again he asked me for my E-mail, and my first Name.

He then asked for my problem; requiring the full details of the problem, including the error name; as well as the number of times I've installed this game on my two computers. The answer was [b]5[/b]. He claimed it had been installed on [b]15[/b], despite the fact that I've only given the Registration Key to [b]The last Customer Service Representative I spoke to[/b].

He then offered to give me [b]3[/b] more installations on my version of spore, but after that I would have to buy a new version of Spore, since he believes that I'm pirating it, or I have given it out to my friends.

I proclaimed my disgust in a polite manner; and he went on to flag my account, stating that if I use my E-mail address again, he'll add more installation limits as a special case. Unfortunately this means I will have to [b]phone EA customer service at long-distance charges to get it done. I can not use their E-mail service.[/b]

However. I tried the game on my upstairs computer.

[b]It worked. Finally.[/b]

Total Time I've Wasted: [b]1 hour, 30 minutes.[/b]
Total Time I've Waited: [b]2 days, 11 hours, 30 minutes.[/b]
Issue Status: [b]Finally Resolved.[/b]
Total number of days to get this issue resolved?: October 2, 2008 - October 7, 2008: [size=18][b]5 Days[/b]
[/size]
So. Are you guys ready for when you need to phone EA? I know, I'm never going to do that again.]]> http://forum.spore.com/jforum/posts/preList/6800/79004.page http://forum.spore.com/jforum/posts/preList/6800/79004.page GMT I'm very close to promoting you know what.

I lack the words to express the other fury I am experiencing right now.

At this point an official needs to come in this thread.]]> http://forum.spore.com/jforum/posts/preList/6800/79010.page http://forum.spore.com/jforum/posts/preList/6800/79010.page GMT I'm very close to promoting you know what.

I lack the words to express the other fury I am experiencing right now.

At this point an official needs to come in this thread.[/quote]

When I get my phone bill, I'm going to add the cost too.]]> http://forum.spore.com/jforum/posts/preList/6800/79026.page http://forum.spore.com/jforum/posts/preList/6800/79026.page GMT How are we supposed to support a company that treats us like they did to you... Or any of us, when the time comes. That 15 ussage thing is amazing... Not only them, but I think WE should record every conversation we have with EA, stating so to the operator:

"-Hi, good evening... For "your protection" this conversation is being recorded. You see I have this issue..."]]> http://forum.spore.com/jforum/posts/preList/6800/79033.page http://forum.spore.com/jforum/posts/preList/6800/79033.page GMT
[quote=Dairuka]...

#6. He stated that changing out [b]any[/b] hardware will directly use up an installation.

...

#9. He stated that resetting your CMOS or BIOS will use up an installation.

...[/quote]

Both changing out hardware is standard for a PC as is flashing your BIOS. This is totally rediculous.

Also the original buyers are SOL on getting five installs? that is quite insane.

My respect for EA just dropped even lower.]]> http://forum.spore.com/jforum/posts/preList/6800/79044.page http://forum.spore.com/jforum/posts/preList/6800/79044.page GMT He stated the following about the following issues:

#1. If they believe your account has been used [b]over 10 times[/b], you [b]must[/b] provide proof of purchase on the back of your manual, as well as a proof of purchase by way of a [b]receipt[/b].
[b]
[u]#2. The total installation attempts on the [b]first batch[/b] of games released in the month of September have a total of [b]3 installations[/b]. Any other versions of the game released have a total of [b]5 installations[/b], leaving those of us suckers who bought the game early, SOL.[/b][/u]

#3. He stated that a de-activation tool has nothing to do with Electronic Arts, and that he did not have a release date available for such a tool.

#5. He [b]flagged[/b] my account due to the over-use of my account registration key; despite the fact that I've only given the Registration Key to [b]The last Customer Service Representative I spoke to[/b].

#6. He stated that changing out [b]any[/b] hardware will directly use up an installation.

#7. He stated that changing [b]firmware, or drivers[/b] will not use up an installation.

#9. He stated that resetting your CMOS or BIOS will use up an installation.

[/quote]

EA and SecuROM are just looking each time more evil and less reliable. Result: never buying EA products again.]]> http://forum.spore.com/jforum/posts/preList/6800/79047.page http://forum.spore.com/jforum/posts/preList/6800/79047.page GMT
I want Maxis to truly resolve this issue by making sure it doesn't happen to anybody ever again.

I'd also like to remind Maxis that I've got this thread saved on my computer, and archived on the Online Wayback Machine should anything happen to it.]]> http://forum.spore.com/jforum/posts/preList/6800/79055.page http://forum.spore.com/jforum/posts/preList/6800/79055.page GMT
Started: 11:55am Pacific Time Standard
Finished: 12:23pm Pacific Time Standard

As you all know, I phoned up the Electronic Arts Customer Service support line again at: 1-650-628-1001.

[. . .][/quote]
I just read all of that an the previous posts in this thread. I am beyond disgusted. I wonder if changing mice, monitors, or USB accessories constitutes a change in hardware since it could be [b]anything[/b]? I feel so terrible for paying money to buy Spore. ]]> http://forum.spore.com/jforum/posts/preList/6800/79062.page http://forum.spore.com/jforum/posts/preList/6800/79062.page GMT http://forum.spore.com/jforum/posts/list/180/6804.page

If you've signed it already, bump it. If you want to do more, go to other forums and show your friends and get them to register, so they can sign it also.]]> http://forum.spore.com/jforum/posts/preList/6800/79064.page http://forum.spore.com/jforum/posts/preList/6800/79064.page GMT
Over the last ten or so years I've easily spent around two thousand dollars on products with EA on the box, for PC and multiple consoles. My last purchase from EA (for the PC) was in December of last year when securom caused me a problem, they were no help, so I stopped buying their products for PC. I only bought Spore because I'll be getting a new PC soon so I figured if they screw this one up I won't be that upset. Under no circumstances would I even consider purposely infecting a new PC with securom, just based on the problems it caused me last time.

The funny thing is that I don't foresee ever even hitting the install limit. That said, the idea that I could hit the limit a few years from now and would be unable to play without having saved my receipt is a great example of a scumbag company and it's crooked and deceptive business practices.

I would almost find it amusing that people who come by the game illegally have a much better experience than those who buy it, if not for the fact that I'm one of the people who was stupid enough to pay EA to rape me.]]> http://forum.spore.com/jforum/posts/preList/6800/79081.page http://forum.spore.com/jforum/posts/preList/6800/79081.page GMT
Example is the parts pack rumored to be coming out soon.

I hope they lose their shorts in this law suit.]]> http://forum.spore.com/jforum/posts/preList/6800/79083.page http://forum.spore.com/jforum/posts/preList/6800/79083.page GMT
However, the limitation of 3 (or 5 installs) is rediculous, especially considering a hardware change counts as install. I paid for the right to play SPORE and should be able to play SPORE on any machine I wish.

MY current machine is in its final stages and will be replaced soon, and normally I format it and pass it down to my daughter for her to use and hers goes to the younger. But now that will use up a precious install, for three accounts. Since this is normally a yearly ritual, I soon will have to buy new copies of Spore and any expansion/parts packs -or- just quit playing.

I already used 2 of one daughters installs, 2 of the others (laptop and desktop), and I had to one one of mine an old machine jsut to activate my account. I am so discusted, I have lost the desire to play and get any more invested in the game. I definately can't recommend it to anyone for that reason.

They REALLY need to get the unistall credit system working, asap and for any one that has already used up more than one install make sure they have 2 install credits to work with. Even then, if any one calls they should quickly authorize an additonal install and note the account, if they are called more than once a month on same account, there should be some further checking, but no more than a fax of the UPC code.]]> http://forum.spore.com/jforum/posts/preList/6800/79162.page http://forum.spore.com/jforum/posts/preList/6800/79162.page GMT http://forum.spore.com/jforum/posts/preList/6800/79265.page http://forum.spore.com/jforum/posts/preList/6800/79265.page GMT http://forum.spore.com/jforum/posts/preList/6800/79767.page http://forum.spore.com/jforum/posts/preList/6800/79767.page GMT
Play and enjoy the game if you enjoy this game as much as I do; but sign the petition! Tell your friends about it, keep the threads bumped, and make darned sure that Maxis knows you want change:
http://forum.spore.com/jforum/posts/list/6804.page

I love Maxis, their promotion of innovation and creativity deserves applause from all gamers world-wide. I truly want to see them continue to succeed in their endeavors. I just don't want to buy a second copy of Spore just to make up for the mistakes caused by [b]yet another[/b] failed SecuROM experiment, just so I can remain a loyal customer to Maxis. Loyalty only goes so far.

I just hope this thread exposes the epic failure that is the 3 license program. I just hope this prevents the next Maxis Game from having rootkit DRM. I just hope Maxis puts all of their resources into fixing this problem so that nobody else has to go through what I just did again. Lord knows Electronic Arts, and SecuROM won't do anything; so we must rely on Maxis.]]> http://forum.spore.com/jforum/posts/preList/6800/79846.page http://forum.spore.com/jforum/posts/preList/6800/79846.page GMT [The EA Customer Service person] stated the following about the following issues:

#1. If they believe your account has been used [b]over 10 times[/b], you [b]must[/b] provide proof of purchase on the back of your manual, as well as a proof of purchase by way of a [b]receipt[/b].[/quote]

What would cause them to believe that? What would cause them to believe you had 15 installs?

[quote]#2. The total installation attempts on the [b]first batch[/b] of games released in the month of September have a total of [b]3 installations[/b]. Any other versions of the game released have a total of [b]5 installations[/b], leaving those of us suckers who bought the game early, SOL.[/quote]

That's just wrong if it's true. Did those other people pay more? Am I receiving some sort of rebate?

[quote]#5. He [b]flagged[/b] my account due to the over-use of my account registration key; despite the fact that I've only given the Registration Key to [b]The last Customer Service Representative I spoke to[/b].[/quote]

What has to occurr from them to flag an account for "over-use?" Trying to install a program repeatedly? Like you might do during two days of no help from customer service?

It's maddening that you had to go through all that... and esessentially were called a thief at the end of the process.

[quote]#6. He stated that changing out [b]any[/b] hardware will directly use up an installation.[/quote]

I have to wonder who on God's green earth thought it was a good idea to penalize customers for making hardware changes. I can see a set amount of installs... but if the thing counts ANYTHING that isn't an install as if it were... well... that's clearly just broken. Maddening.

[quote]#8. He stated that reinstalling the game on the same computer will not use up an installation, [b]unless[/b] you reformat.[/quote]

Again... why should I have to have their software package cut me off because I did a reformat. That's crazy talk.

[quote]#9. He stated that resetting your CMOS or BIOS will use up an installation.[/quote]

I don't even know what this means. But it sounds like more reasons the game SHOULDN'T be using up an install on me.

[quote]He then offered to give me [b]3[/b] more installations on my version of spore, but after that I would have to buy a new version of Spore, since he believes that I'm pirating it, or I have given it out to my friends.[/quote]

Insulting. Unless he's right. He's not right, right? But still... insulting.

I can't believe you had to pay for the phone calls.

Crazy talk.

Are you telling me that EA can't afford an 800 or 888 number?]]> http://forum.spore.com/jforum/posts/preList/6800/79877.page http://forum.spore.com/jforum/posts/preList/6800/79877.page GMT http://forum.spore.com/jforum/posts/preList/6800/79932.page http://forum.spore.com/jforum/posts/preList/6800/79932.page GMT http://forum.spore.com/jforum/posts/preList/6800/80035.page http://forum.spore.com/jforum/posts/preList/6800/80035.page GMT http://forum.spore.com/jforum/posts/preList/6800/80046.page http://forum.spore.com/jforum/posts/preList/6800/80046.page GMT http://forum.spore.com/jforum/posts/preList/6800/81930.page http://forum.spore.com/jforum/posts/preList/6800/81930.page GMT
Its like they are ashamed of the whole thing, but that none of them have the nuts to admit it.
]]> http://forum.spore.com/jforum/posts/preList/6800/81947.page http://forum.spore.com/jforum/posts/preList/6800/81947.page GMT
Its like they are ashamed of the whole thing, but that none of them have the nuts to admit it.
[/quote]

The problem is SecuROM is not their policy, it's EA's policy. Maxis is just a developer studio [i]owned[/i] by EA, and as such it has little to no effect on EA's corporate policies. It's the same with Mac ports, using Cider is EA's decision - it's also the reason why SecuROM is also implemented in Mac versions, though I don't yet know how it affects Macs.]]> http://forum.spore.com/jforum/posts/preList/6800/81955.page http://forum.spore.com/jforum/posts/preList/6800/81955.page GMT
I've been a good customer. I've played many games from EA, but come on. This just shows how desperately money-grubbing you've become.]]> http://forum.spore.com/jforum/posts/preList/6800/81974.page http://forum.spore.com/jforum/posts/preList/6800/81974.page GMT http://forum.spore.com/jforum/posts/preList/6800/82009.page http://forum.spore.com/jforum/posts/preList/6800/82009.page GMT [/quote]

Here's my guess:

Each time he attempted to run the game after initial failure counted against him. Just opening to check if the game was reactivated was enough to count as another "install"

Quite honestly, this whole thing is sickening. Not to mention the "A change to ANY hardware counts as an install" Which means, when I finally buy a new machine next year, I might need to go through the same Customer Service Hell the OP went through.

This is unacceptable. If you're going to put a limit on installs, at least make it somewhat easy to contact customer service for a new license key. Don't give an already frustrated customer the runaround.

This is my first experience in years with an EA product, and I can tell you it has been mostly negative. From the botched release, the false advertisements, the free rootkit, and the apparent contempt of their (paying) customer base. I have to say Spore may very well be my last EA title. If I'm feeling charitable I [i]might[/i] buy an expansion pack for the game, if its something I want. But I sure as hell won't be buying it via direct download again. Not after they shafted all of the U.S. with their download ulnock time. EA =

The only bright spot is that I have enjoyed the game, it seems mostly stable, and hasn't given me much problems. The Maxis staff appears to be listening to their customers while the EA side simply does their best to leach the customer base for as much as they can get. EA is dragging Maxis down. EA is digging the pit for Maxis. I have nothing against Maxis ... Just EA]]> http://forum.spore.com/jforum/posts/preList/6800/82035.page http://forum.spore.com/jforum/posts/preList/6800/82035.page GMT [/quote]

Here's my guess:

Each time he attempted to run the game after initial failure counted against him. Just opening to check if the game was reactivated was enough to count as another "install"

Quite honestly, this whole thing is sickening. Not to mention the "A change to ANY hardware counts as an install" Which means, when I finally buy a new machine next year, I might need to go through the same Customer Service Hell the OP went through.[/quote]

I honestly don't think I turned it on 15 times.

Regardless; if that is the case, then this whole situation is even more sickening to me.]]> http://forum.spore.com/jforum/posts/preList/6800/82665.page http://forum.spore.com/jforum/posts/preList/6800/82665.page GMT I live in Macedonia, in Europe, international calls here are expensive and people make $300-$400 a month on average, I would've spent more money trying to reset my installs than buy a new copy of the game and only a completely brainwashed person would spend over $150 on a game just because the company lets you only install it 3 times]]> http://forum.spore.com/jforum/posts/preList/6800/83619.page http://forum.spore.com/jforum/posts/preList/6800/83619.page GMT
The bottom line is that the casual gamer is where the almighty dollar is and EA knows well that the casual gamer won't even know or care or bother to remember who published the game.

The fact is that EA can be a complete SPORE to their customers and it's not going to matter one whit, because casual gamers and soccer mums are still going to buy their games. Their target audience aren't the people reading this forum, or people who would ever visit a gaming forum, or even know what DRM stands for. They're not the kind of people that do extensive research about a game before buying it.

EA will continue to thrive, just as GameStop continue to thrive despite blatantly ripping off their customers, and McDonalds continue to thrive despite selling horrible food that makes you fat.

The average person is stupid, they will believe advertising and won't bother to research.

There is no way hardcore gamers are going to convert a big company like EA, so threads like this are pretty pointless. But all is not lost, there are still companies out there which make games for gamers, and that don't pass the burden of piracy onto their paying customers, the best we can do is support these companies until they get bought up by EA and other small companies take their place. Because there will always be independent game makers making great low budget games, just like there will always be great film makers making cult films. ]]> http://forum.spore.com/jforum/posts/preList/6800/83681.page http://forum.spore.com/jforum/posts/preList/6800/83681.page GMT
Also keep in mind, the point of the DRM is NOT to prevent piracy, it never was since they knew full well that it would be removed by the pirates with ease, the DRM is there to prevent the sale of used games and to prevent used games being passed down from person to person, the DRM is there to rip YOU off. ]]> http://forum.spore.com/jforum/posts/preList/6800/83917.page http://forum.spore.com/jforum/posts/preList/6800/83917.page GMT
This is SPORE unacceptable.

Ban me. SPORE you EA.]]> http://forum.spore.com/jforum/posts/preList/6800/83952.page http://forum.spore.com/jforum/posts/preList/6800/83952.page GMT
Also keep in mind, the point of the DRM is NOT to prevent piracy, it never was since they knew full well that it would be removed by the pirates with ease, the DRM is there to prevent the sale of used games and to prevent used games being passed down from person to person, the DRM is there to rip YOU off. [/quote]

You are right about that. Here is a link to an interview/article about EA and Second hand/used games http://www.gamesindustry.biz/articles/ea-second-hand-sales-are-a-critical-situation

]]> http://forum.spore.com/jforum/posts/preList/6800/84090.page http://forum.spore.com/jforum/posts/preList/6800/84090.page GMT

Silly me, wanting to own a game... I don't have the receipt for the game NOW, let alone forever from now.]]> http://forum.spore.com/jforum/posts/preList/6800/84104.page http://forum.spore.com/jforum/posts/preList/6800/84104.page GMT ]]> http://forum.spore.com/jforum/posts/preList/6800/84116.page http://forum.spore.com/jforum/posts/preList/6800/84116.page GMT
Although with spore, that is something I just couldn't do. If EA continues with this kind of install limits and DRM junk, then they won't get my money for anything. I will just completely boycott them. ]]> http://forum.spore.com/jforum/posts/preList/6800/85579.page http://forum.spore.com/jforum/posts/preList/6800/85579.page GMT
Although with spore, that is something I just couldn't do. If EA continues with this kind of install limits and DRM junk, then they won't get my money for anything. I will just completely boycott them. [/quote]

good for you... ]]> http://forum.spore.com/jforum/posts/preList/6800/85770.page http://forum.spore.com/jforum/posts/preList/6800/85770.page GMT
I feel proud.

Got to give us what we want, gotta give us what we need. our freedom of speech is freedom or death, we got to fight the powers that be, lemme hear you say - Fight the power!]]> http://forum.spore.com/jforum/posts/preList/6800/91945.page http://forum.spore.com/jforum/posts/preList/6800/91945.page GMT
O WAIT!

the game was pirated 4 days before release in America! wow! nice job.

and releasing a expansion barely a month after the game came out is just pouring salt in the wounds.

we all know who win here- the pirates. wow i don't think EA could have made that more obvious if they had tried. especially when spore was pirated over 500k times after the first week it came out. i can bairly think of a more sucky DRM.]]> http://forum.spore.com/jforum/posts/preList/6800/92452.page http://forum.spore.com/jforum/posts/preList/6800/92452.page GMT
O WAIT!

the game was pirated 4 days before release in America! wow! nice job.

and releasing a expansion barely a month after the game came out is just pouring salt in the wounds.

we all know who win here- the pirates. wow i don't think EA could have made that more obvious if they had tried. especially when spore was pirated over 500k times after the first week it came out. i can bairly think of a more sucky DRM.[/quote]

They are not trying to stop online piracy. The system does not allow for that though with Spore it does to a certain extent with online content- but that is the game design.

It is a disc copy protection system which tries to stop giving out the game to friends and family members non stop- which is a problem.


You must read posts here on the board where people state all the time how they installed it on their brothers and girlfirends and cousins and next door neighbour and whatever ... without any thought that this is wrong to do?


]]> http://forum.spore.com/jforum/posts/preList/6800/92477.page http://forum.spore.com/jforum/posts/preList/6800/92477.page GMT
on a side note, buying things from D2D are helpful in DRM situations, because you don't have to waste your time, they waste theirs for you. You talk to their customer support and they say they'll handle getting new activations for you.

At least that's what they did in my case with Neverwinter Nights 2, took 2 days to get additional activations and All I did was send 2 Customer service tickets in - 1 to ask for me, and a 2nd to provide required information. All done That was actually very pleasing for me, I was expecting somthing horrendous like this.]]> http://forum.spore.com/jforum/posts/preList/6800/92522.page http://forum.spore.com/jforum/posts/preList/6800/92522.page GMT
EDIT: Just to reply to above: I'm also hosed by the people who buy a game and then think it's OK to install it on their brothers', girlfriends' whatevers computer. THIS is breaking licensing you bloody fools! What kind of ignoramous nerfball thinks that doing this isn't pirating? Seriously. Some peoples' children...]]> http://forum.spore.com/jforum/posts/preList/6800/106808.page http://forum.spore.com/jforum/posts/preList/6800/106808.page GMT http://forum.spore.com/jforum/posts/preList/6800/111443.page http://forum.spore.com/jforum/posts/preList/6800/111443.page GMT
I'm Canadian, so suing is pointless. ]]> http://forum.spore.com/jforum/posts/preList/6800/112183.page http://forum.spore.com/jforum/posts/preList/6800/112183.page GMT
Profitable.?? Securom is only profitable to Sony Corporation. EA, and by extension..YOU, has to pay for the license to the software, wheres the profit there. Unless there's ulterior motive involved, I do not see the profit in any of this. Its been ripped, and downloaded more than it was sold... again wheres the profit. They have lost sales due to the protection, again wheres the profit. All smells fishy to me!]]> http://forum.spore.com/jforum/posts/preList/6800/112191.page http://forum.spore.com/jforum/posts/preList/6800/112191.page GMT
If they can't fix my issue, I have no incentive to buy the expansions and add-ons.

And assuming I do get it resolved, I may continue to play and upgrade this game. But I'm seriously considering making it my last EA purchase.

]]> http://forum.spore.com/jforum/posts/preList/6800/112266.page http://forum.spore.com/jforum/posts/preList/6800/112266.page GMT
I sincerely hope they give us the de-activation tool before you're faced with the same problem as I had.

It's been one month since release, and it's been five weeks since they last mentioned the de-activation tool.

An ETA has not been provided, and two patches have passed. Either the de-activation tool was a lie meant to pull the wool over people's eyes, or they're not smart enough to be able to control SecuROM.

If it's the latter, they should just do the right thing and remove SecuROM. Why should we suffer like this? What purpose does it hold?]]> http://forum.spore.com/jforum/posts/preList/6800/114300.page http://forum.spore.com/jforum/posts/preList/6800/114300.page GMT
I refuse to go through that hassle. I'm already two licenses through my meager three. If I use up my licenses, I'll use a pirated copy and never buy from EA again, end of story. I may do it anyway. At least pirates give decent customer service.

You've lost it, EA. Completely. The Sporepedia isn't worth your questionable intent and shameless customer service. These problems we see don't stem from "mistakes were made", they stem from complete failure of priorities and efficiency entrenched in the company from head to foot, CEO to marketing to customer service and beyond. It is clear to me that nothing you say can be trusted until a severe change in the management and business philosophy of the company occurs, or the entire company collapses, and you can take that as a pledge.

Maxis, you need to abandon ship, ASAP. Much to my chagrin that this can even happen in the business world, you will be systematically exploited and destroyed if you do not. Disband and create a new company; I'm afraid this is the least of all evils. Without control of your own direction, your purpose is marred and you will be held on a monorail car directly to failure. As a loyal customer from SimCity to Spore, and an experienced modder one step away from professional game development, I implore you; break off from EA and cut your losses.

I never see any situation as simply black and white; to me, it is all shades of gray. However, this situation has blackened to the point where any shade left is negligible. I'm not even sure the brilliance of Maxis can bring me to ignore these insulting policies by EA anymore. In my complex life, I don't have time to jump through these hoops to prove my legitimacy anymore, there are just too many. I am tired of EA expecting us to work for our purchases, and not the other way around. To quote Network: [i]I'm mad as hell and I'm not gonna take this anymore.[/i]

And EA, if Maxis products have any difficulty selling and begin to not be worth their development cost at any time in the future, I have news for you; It's not them, it's [b]you[/b].]]> http://forum.spore.com/jforum/posts/preList/6800/117530.page http://forum.spore.com/jforum/posts/preList/6800/117530.page GMT
How's that for feedback on your technical support?[/quote]

"Although we appreciate your concern, we have to unfortunately exterminate you"

*vvvap*[/quote]
*suddenly EA person turns into a Dalek from Doctor Who and speaks in a metallic, hostile voice*EXTERMINATE!! EXTERMINATE!!! YOU ARE AN ENEMY OF ELECTRONIC ARTS AND THE DALEK RACE!!! YOU WILL BE EXTERMINATED!!! EXTERMINATE!! EXTERMINATE!! Yeah that is a great way to sum up EA's horrible customer service. EA needs to get destroyed and then rebuilt by someone who actually cares about their customer's opinions. But we all know that no matter how hard anyone tries, EA will never give up. They will always keep their evil ways. Even if Earth was destroyed and all humans died, EA would still keep encouraging piracy and discouraging getting games legitimately.]]> http://forum.spore.com/jforum/posts/preList/6800/120493.page http://forum.spore.com/jforum/posts/preList/6800/120493.page GMT http://forum.spore.com/jforum/posts/preList/6800/121087.page http://forum.spore.com/jforum/posts/preList/6800/121087.page GMT Wow... that totally worked on me, RedLightning777. I keep waiting for the phone bill amount to get posted. I want to see just how much the OP paid to jump through the customer service hoops and endure being called a thief.]]> http://forum.spore.com/jforum/posts/preList/6800/121138.page http://forum.spore.com/jforum/posts/preList/6800/121138.page GMT Wow... that totally worked on me, RedLightning777. I keep waiting for the phone bill amount to get posted. I want to see just how much the OP paid to jump through the customer service hoops and endure being called a thief.[/quote]

In my opinion, I believe that just his/her "wasted time" is all that matters, though it would be interesting to find out.
]]> http://forum.spore.com/jforum/posts/preList/6800/121142.page http://forum.spore.com/jforum/posts/preList/6800/121142.page GMT Wow... that totally worked on me, RedLightning777. I keep waiting for the phone bill amount to get posted. I want to see just how much the OP paid to jump through the customer service hoops and endure being called a thief.[/quote]

Gotta wait till the end of the month my friend.]]> http://forum.spore.com/jforum/posts/preList/6800/121179.page http://forum.spore.com/jforum/posts/preList/6800/121179.page GMT
BUMP!]]> http://forum.spore.com/jforum/posts/preList/6800/121263.page http://forum.spore.com/jforum/posts/preList/6800/121263.page GMT http://forum.spore.com/jforum/posts/preList/6800/121270.page http://forum.spore.com/jforum/posts/preList/6800/121270.page GMT http://forum.spore.com/jforum/posts/preList/6800/122335.page http://forum.spore.com/jforum/posts/preList/6800/122335.page GMT
A "fixed" version that I got from the Intertubes works BETTER AND FASTER than EA's original product.]]> http://forum.spore.com/jforum/posts/preList/6800/122341.page http://forum.spore.com/jforum/posts/preList/6800/122341.page GMT
A "fixed" version that I got from the Intertubes works BETTER AND FASTER than EA's original product.[/quote]
Better Customer Service too.]]> http://forum.spore.com/jforum/posts/preList/6800/122486.page http://forum.spore.com/jforum/posts/preList/6800/122486.page GMT
A "fixed" version that I got from the Intertubes works BETTER AND FASTER than EA's original product.[/quote]
Better Customer Service too.[/quote]

Yar! The best service a man and his shipmates can provide!

p.s. Don't mind the Parot doo]]> http://forum.spore.com/jforum/posts/preList/6800/122493.page http://forum.spore.com/jforum/posts/preList/6800/122493.page GMT http://forum.spore.com/jforum/posts/preList/6800/124251.page http://forum.spore.com/jforum/posts/preList/6800/124251.page GMT
Teddy Roosevelt is dead - we are property of the corporate world now. We are the cows. Milk us dry EA, for it is destiny. Manifest Destiny. [/i]

Unless of course... we all awaken to this SecuROM SecRAP. SecuROM is nothing more than a way to prevent your right to have a return, or to resell the game later, as Electronic Arts representatives, and its CEO have stated that the second hand market is something no less than a plague to them. They do not want you to have your right to legally sell a product as second hand. They don't want anyone to get a game unless they pay for it.

Unfortunately, they did indeed shoot themselves, because although I cannot sell Spore to someone else, at least just as many people who have bought it have indeed gotten it for free.

You [b]do not[/b] make money by making the customer despise you.

You [b]do not[/b] make money by treating the customer like a criminal.

You [b]do not[/b] make money SPORE people off.

You [b]do not[/b] make money from micro transactions and little expansions less than two months after the initial game.

You [b]do not[/b] make money by stripping a product, no matter how buggy, before release.

You [b]do not[/b] make money by super-inflated-hype.

You [b]do not[/b] make money acting like the corporate evil that at least more than half this country hates.

In fact, you do the opposite of each one of these. That's how you make money.

You make money by building a good reputation of support and compassion for the customer.

You make money by being professional and admitting mistakes but at the same time fixing them.

You make money by treating the customer as if they were law abiding citizens. Not criminals.

You allow them to resell it. So, they resold it - likelyhood is that the person who bought it will buy your next product in that genre. You cannot expect to profit from the second hand market. Sofa makers, Computer manufacturers, and Amish furniture builders do not expect to get money from every second, third, and fourth-hand sale. Neither should you.

In fact, you should probably be more focused on making meaningful products that will make people NOT WANT TO SELL THEM IN THE FIRST PLACE.

You give the customer the benefit of the doubt. This is not the land of the gulag, this is the land of the 'free' and home of the 'innocent until proven guilty' people. Your tactics might work in Soviet Russia, but not here. Not for long at least.

You have created a digital product. Treat it like a product. So what if you can download it - that right there eliminates the resell. But when I buy a physical disk... I better have the right to sell it should I wish to.

You should never ever strip a product of many of the basic things that were talked about right up to release. Sea stage? Open game for an expansion. Parts? Not. Cell Editor? Not. Trees? Not. Space Expansion with much hyped beaming down (which was never said not to be in release to my knowledge)? Not.

In fact, you should spend as much time on the expansion packs as will justify the marginal income. I'm sure you blew that development budget all to crap, but that doesn't mean you strip the game. You sold about a million (liberal estimation) copies. Sims 1 sold about 100 million. Sims 2? Not so much.

What went wrong. You didn't strip a whole bunch from the Sims, it was a pretty complete game, and stood on its own like the black monolith that gave human beings knowledge in 2001 A Space Odyssey.

In spore we got a Swiss army knife missing the big blade, the clippers, the wine opener, and the small knife. We still have the toothpick, tweezers and the nail file. But now we have to pay for the additional parts? No.

Instead we should have the whole knife. Then you can sell us another knife. Like, a hunting knife, which ads to the overall abilities. Then a machete. Then a backpack. You see? Each one large, whole, and complimentary to the Swiss army knife. By the time you wrap up the process we should be able to camp out without even missing the toilet paper - and you would have sold millions of copies of the first game, more than justifying the development time and the budget.

But, EA, you decided to maximize profits for the short term. Congratulations, you are Alan Greenspan.



Bottom Line? You listen to us.
[wmv]http://www.gutenberg.org/files/10155/10155-m/10155-m-001.mp3[/wmv]
(Recorded in 1912 - Theodore Roosevelt.)
Backup: http://www.youtube.com/watch?v=R-G_UlfgY9A

Hint, think of SecuROM as you listen. Reactionary. Radical. Restrictive. ]]> http://forum.spore.com/jforum/posts/preList/6800/124845.page http://forum.spore.com/jforum/posts/preList/6800/124845.page GMT
Also, spore used to keep on crashing so I sent EA and email with the problem. They sent me five of the same email saying please wait then thats it. it didnt say please wait but it didnt say anything at all, really. it was just something about a next email. Customer support my A**!

This would actuly tempt me to download a spore torrent for free but I would never do that because I want to support maxis. But definaltly not support EA... They dont seem to give us any support from my expereances.

I also brought my copy of Spore off the internet. How am I supposed to have a recept? And is there any possable way of prooving you have Spore if youm dont have a recept? I live in New Zealand so I payed $70 dollars for mine and in shops it costs $90-$100 for spore and $110-$120 for galactic edition. also the creature creator id $15.


What they need and would be alot better for us is if you could tell them your used CD key then buy a new CD key for $10 or something. It would work alot better and be cheaper than wasing money on over seas calls then having to end up buying spore again or mabey not at all.]]> http://forum.spore.com/jforum/posts/preList/6800/124869.page http://forum.spore.com/jforum/posts/preList/6800/124869.page GMT
Before i go, i'd just like to quote this awesome song:

"YAR HAR, FIDDLE DI DEE,
Being a pirate is alright with me!
ARR YARR, AHOY AND AVAST,
dinky-dink-dink-a-dinkadefast!
Hang the black flag
At the end of the mast!"
http://www.youtube.com/watch?v=3AzpByR3MvI

also... check out http://reclaimyourgame.com/ if you'd like to know more about DRM and SecuROM]]> http://forum.spore.com/jforum/posts/preList/6800/124938.page http://forum.spore.com/jforum/posts/preList/6800/124938.page GMT
Before i go, i'd just like to quote this awesome song:

"YAR HAR, FIDDLE DI DEE,
Being a pirate is alright with me!
ARR YARR, AHOY AND AVAST,
dinky-dink-dink-a-dinkadefast!
Hang the black flag
At the end of the mast!"
http://www.youtube.com/watch?v=3AzpByR3MvI

also... check out http://reclaimyourgame.com/ if you'd like to know more about DRM and SecuROM[/quote]

You need something about rum in there.]]> http://forum.spore.com/jforum/posts/preList/6800/124955.page http://forum.spore.com/jforum/posts/preList/6800/124955.page GMT
Before i go, i'd just like to quote this awesome song:

"YAR HAR, FIDDLE DI DEE,
Being a pirate is alright with me!
ARR YARR, AHOY AND AVAST,
dinky-dink-dink-a-dinkadefast!
Hang the black flag
At the end of the mast!"
http://www.youtube.com/watch?v=3AzpByR3MvI



Lol I love that song too. And I dont think I will ever buy from EA again.

also... check out http://reclaimyourgame.com/ if you'd like to know more about DRM and SecuROM[/quote]]]> http://forum.spore.com/jforum/posts/preList/6800/124964.page http://forum.spore.com/jforum/posts/preList/6800/124964.page GMT
This clearly isn't a local problem. There are petitions on the Mass Effect Forums, Crysis: Warhead and the Red Alert 3 forums now. We can't forget the mass-boycott, and down-rating petition on Amazon.com. EA needs to do something about the DRM... and truth be told, a deactivation tool doesn't go far enough. They need to revert back to the CD-Checking SecuROM of the past... this experiment goes too far and does absolutely nothing but [b]Rip Legitimate Customers Off by preventing it from being returned, and killing all resale value.[/b]

http://forums.sinsofasolarempire.com/325430/page/13/#1919572

http://forums.galciv2.com/328541/get;1920781

http://forums.obsidian.net/index.php?act=findpost&pid=892370

http://forums.gametrailers.com/showthread.php?t=609829

http://boards.1up.com/zd/board/message?board.id=games&message.id=904551#M904551

http://www.purebasic.fr/english/viewtopic.php?p=263537&highlight=#263537

http://forums.ubi.com/eve/forums/a/tpc/f/1521068375/m/3981062496?r=6461047596#6461047596

Non-English Sites:

http://www.simforum.de/showpost.php?p=3384087&postcount=403

http://www.diskusjon.no/index.php?session=&showtopic=972352&view=findpost&p=12274745

If you're having a hard time locating the posts talking about this thread; just press CTRL + F and type in 6800.page]]> http://forum.spore.com/jforum/posts/preList/6800/131475.page http://forum.spore.com/jforum/posts/preList/6800/131475.page GMT
Honestly, we might just be able to pull this off without the help of the media.]]> http://forum.spore.com/jforum/posts/preList/6800/131485.page http://forum.spore.com/jforum/posts/preList/6800/131485.page GMT
Honestly, we might just be able to pull this off without the help of the media.[/quote]

I think it's time I went and found every single petition regarding EA's securom, and posted them here so we can all register for those forums and sign them also.

Online petitions usually fizzle out due to a lack of organization, and centralization. Perhaps it's time we consolidated all of the petitioners together on multiple EA forums.]]> http://forum.spore.com/jforum/posts/preList/6800/131491.page http://forum.spore.com/jforum/posts/preList/6800/131491.page GMT
We'll also want to set up an independant forum, incase EA decides to crack down on free speach. I'll create one when I get home, unless you'd rather do it

EA needs a "watchdog" group, and I think we just volunteered....... LOL, if EA thought we were organized b4, there in for a surprise.]]> http://forum.spore.com/jforum/posts/preList/6800/131499.page http://forum.spore.com/jforum/posts/preList/6800/131499.page GMT http://forum.spore.com/jforum/posts/preList/6800/134941.page http://forum.spore.com/jforum/posts/preList/6800/134941.page GMT
However, I had to reset my BIOS yesterday (pulled out the battery for a couple of hours) due to serious booting errors. Even though my game has been installed on 3 different machines, I could still launch it afterwards. Maybe 'cause I use an external hard disk with the PC I had to reset.]]> http://forum.spore.com/jforum/posts/preList/6800/136982.page http://forum.spore.com/jforum/posts/preList/6800/136982.page GMT
I hope I'm wrong but I think EA will continue to take the **ss out of it's customers for as long as it's in business.

I hate EA but was looking forward to spore so much that I bought it, I do like the game alot but I was very dissapointed with what I actually got compared to what I was expecting from earlier footage... although that's a different issue, but I can't help feeling that the missing content is down to EA.

Like having a kid buy a toy firetruck from a store, only to then tell him he can buy the wheels later on as an extra... and if it breaks he can only fix it 3 times before it has to be taken away. Where else are consumers treated like that?

I'll probably buy the parts pack anyway, as it's the price of two boxes of cigs... and I'm hoping that eventually after £150 worth more of expansions I'll get part of the game I was expecting.

I've already had my money's worth out of EA in the past so I don't mind so much (take that how you want) - but I won't be buying another game by EA, coz to me they're the department store santa that picks the kids pocket as they're telling him what they want for xmas.]]> http://forum.spore.com/jforum/posts/preList/6800/155735.page http://forum.spore.com/jforum/posts/preList/6800/155735.page GMT ]]> http://forum.spore.com/jforum/posts/preList/6800/159122.page http://forum.spore.com/jforum/posts/preList/6800/159122.page GMT When you install it you have to call them and just tell them what your computer's service tag or something is that's easy to find on the outside of your computer and then your copies activation code, then they write it down so they know to keep from using one of your 3 installs up if you have to uninstall Spore,or reformat, or upgrade your computer.]]> http://forum.spore.com/jforum/posts/preList/6800/173683.page http://forum.spore.com/jforum/posts/preList/6800/173683.page GMT
I really wish I'd signed the petition against SecuROM now... ]]> http://forum.spore.com/jforum/posts/preList/6800/177541.page http://forum.spore.com/jforum/posts/preList/6800/177541.page GMT
I really wish I'd signed the petition against SecuROM now... [/quote]

who knows... it didn't stop piracy though, that's for sure. Maybe EA is just a massive troll and likes to see everyone get annoyed ]]> http://forum.spore.com/jforum/posts/preList/6800/179878.page http://forum.spore.com/jforum/posts/preList/6800/179878.page GMT
I really wish I'd signed the petition against SecuROM now... [/quote]

who knows... it didn't stop piracy though, that's for sure. Maybe EA is just a massive troll and likes to see everyone get annoyed [/quote]
[size=18]Disks of EA[/size]
1. A product is just that, a product
2. A product is not made to increase happiness in the customer; in fact it can decrease happiness.
3. A product is made for the sole propose of making money.
4. For example, if I had a product, I would try to make it seem as good as possible, emphasizing the good parts, and not mentioning the bad, so I could fool you into buying it for a rip-off price.
5. The customer may have been happier than if I had sold him a normal product at a normal price, but the seller would have been sadder, so with that said, the seller can safely conclude he made the right choice.
6. He knows the customer’s opinion does not matter, and happiness in general does not matter.
7. All that matters is money, and we will don’t care if we anger many people in the process
8. Good patches and expansions may clam the crowd, but why work for something that already fell in the trap? They already gave us money, so why should we give them free options?
9. Other companies make cheaper and better products than we make, but we will buy them out one of these days, until only we remain!
10. If we are the last, than there will be a monopoly, and we can sell whatever we want for as high as a price as we want! Only than, will we have enough money.
]]> http://forum.spore.com/jforum/posts/preList/6800/183874.page http://forum.spore.com/jforum/posts/preList/6800/183874.page GMT http://forum.spore.com/jforum/posts/preList/6800/184142.page http://forum.spore.com/jforum/posts/preList/6800/184142.page GMT
True but who could resist spore? It's one of the most ground breaking games of the last few years for sure... It's just a shame that EA are the publishers.

And I agree with DiskaI2 that's indeed how they seem to regard their customers alot of the time.]]> http://forum.spore.com/jforum/posts/preList/6800/184583.page http://forum.spore.com/jforum/posts/preList/6800/184583.page GMT
This was even funnier, this second case.

I bought "Medal of Honor: Airborne". It was a ripoff, not enough missions. However, when I first got it, every time I installed, it flashed some screens and closed.

Knowing that EA would ask for my DXDiag file, I created it and dumped the results from the program into it, sending that along with a long description of the problem.

My response?

[quote][...] blah blah blah Please attach the DXDiag file to your reply blah blah blah[/quote]

I snickered, since I already sent it to them. In the end, it was due to the fact the installer never asked if I wanted to install ageiaPhysX. As the version I had was newer, it spazzed out without telling me what was wrong. I had to entirely uninstall my physics software, then let it install the OLDER version onto my computer! Doh!

EA needs help. Psychiatric help, maybe.

Seriously, though, my opinion of EAxis has dont something like this:

When I bought Medal of Honor Airborne: 100

After encountering massive problems installing Airborne, fighting tech support, and finding the problem out myself: 0.

Extremely painful customer service, trigger-happy customer service reps, and automated responses that had no value. Come on.]]> http://forum.spore.com/jforum/posts/preList/6800/688321.page http://forum.spore.com/jforum/posts/preList/6800/688321.page GMT http://forum.spore.com/jforum/posts/preList/6800/774190.page http://forum.spore.com/jforum/posts/preList/6800/774190.page GMT




*calms down*


EDIT: Why did I post this? Why didn't I just send him a message?]]> http://forum.spore.com/jforum/posts/preList/6800/774269.page http://forum.spore.com/jforum/posts/preList/6800/774269.page GMT http://forum.spore.com/jforum/posts/preList/6800/774280.page http://forum.spore.com/jforum/posts/preList/6800/774280.page GMT