Welcome to the Master Help Directory, a list of common problems and their solutions.
If you have any questions about anything here
, would like to suggest something to be added
, or find a link that needs to be updated
, PM a SporeMaster
or post a thread
To search this page, press Ctrl+F.
Sections within the Master Help Directory
How to Get Help
Installing, Updating, and Uninstalling
Changing Spore Defaults
Basic Troubleshooting - Read this first!
1: Make sure Spore is up-to-date.
See here: http://forum.spore.com/jforum/posts/list/86165.page
: Make sure your computer is powerful enough to run Spore. Most modern computers should be able to run Spore without issues, though older systems may have some issues.
2.0 GHz processor or equivalent 768 MB RAM128 MB Video Card, with support for Pixel Shader 2.0At least 4 GB of hard drive space, with at least 1 GB additional space for creations
: Check that your drivers are up-to-date. Click for AMD Radeon Drivers
, Nvidia GeForce Drivers
, Intel Integrated Graphics Drivers
. If you are not sure which you need, PM me
: If you are getting a specific error message, look for it below. Press Ctrl+F to search this page.
How to Get Help
If you cannot find a solution to your problem below, you may post a topic
If and when you post a topic, make sure to include:
A good title - "Error 2001 during game launch" is much better than "Can't play" or "Help me"Fully describe your error - Explain everything you can, including when it started, what expansions you have, and what you have tried to fix itUse proper spelling/grammar - Your spelling and grammar does not have to be perfect, but it must be readable. Don't type in all caps, or type in a way that may annoy people trying to help. Also, please be patient and respectful with people trying to help.
If you need to contact EA Support
, go here and follow the instructions to contact EA via live chat, email, or phone: https://help.ea.com/en/contact-us/?product=spore&platform=pc
After installing Spore, you can optionally install Bot Parts
which adds additional parts for creatures. Note that creatures with these parts can only be shared if you have participated in the 2010 Dr. Pepper promotion. These parts were developed by Maxis for the promotion, but were not officially released.
Saved Data & Package File Regeneration
You may be asked to regenerate package files. Package files contain game data that is generated as you play (saved games, your in-game Sporepedia, preferences, and other data). If there is anything wrong with these files, they may need to be reset/regenerated.
Spore has many player-created mods that add creation parts and modify gameplay. Mods do not come from EA/Maxis, and may cause issues with your game, use at your own risk.
Go to the Developer Corner to learn about the latest Spore mods and find more information: http://forum.spore.com/jforum/forums/show/29.page
How to install mods (slightly outdated): http://forum.spore.com/jforum/posts/list/47391.page#1642309
Installing, Updating, and Uninstalling
Installing the latest version of Spore
(for new and existing players)
Checking if you have the latest version of Spore
Launching the game
NOTE: If Galactic Adventures is installed, always use the orange Galactic Adventures icon to launch the game, even to only play the original game. Do not use the original blue Spore icon if the expansion is installed.
The game can be launched through the software it was downloaded through (Origin/Steam/GOG).
Icons are usually also created automatically. If they are missing, see the following: http://forum.spore.com/jforum/posts/list/0/4717.page#42251
Backup saved data for Spore
Save copies of the following two folders in a safe place.
C:\Users\[Your Windows username]\AppData\Roaming\SPORE
This SPORE folder contains the galaxy itself (saved games), all downloaded creations, and some other files that Spore saves. More information: http://forum.spore.com/jforum/posts/list/82937.pageC:\Users\[Your Windows username]\Documents\My Spore Creations
The My Spore Creations folder contains PNG copies of all of the creations that you have created on that computer. Note that the game only uses this folder for importing/exporting, it doesn't actually store anything here (see above link). Since all of your Shared creations can be downloaded from the Spore server, you really only need to backup un-shared creations.
It is recommended you backup your saved data before uninstalling.
Windows 10/8: Right-click Start button, choose Programs and Features. Look for Spore (and expansions) in the list, and uninstall it.
Older versions of Windows: Start > Control Panel > Uninstall a Program. Look for Spore (and expansions) in the list, and uninstall it.
- if the game cannot be uninstalled from Windows Settings / Control Panel, or to make sure no traces of Spore are left behind
How to Retrieve Your Product code/Serial number
- only if you have the original version installed (the latest version does not use codes)
I lost my Product code/Serial number
The latest version of Spore does not require a code to install. It verifies your license through the service it was downloaded from (Origin/Steam/GOG).
If you have a disc copy and are unable to redeem it on Origin, contact EA support and explain your situation to them. If Spore is registered to your EA account, an advisor should be able to add it to your Origin library.
Unable to login to the Spore servers in-game
Make sure your game is up-to-date: http://forum.spore.com/jforum/posts/list/86165.page
Look in the General Discussion forum for the latest notices from Maxis: http://forum.spore.com/jforum/forums/show/2.page
What sites or ports do I need to allow for Spore to run?
If my ISP blocks port 80, can I still use the online features of Spore?
Changing Spore Defaults
How can I store Spore's saved data in a different place than my user folder?
Spore stores saved data in your user folder by default (In AppData\Roaming and Documents)
Change the in-game screen resolution before launching Spore or force to start in Windowed Mode
Change the language used in Spore
Game crashes when deleting a creation from the in-game sporepedia
Game crashes upon death at creature stage
Game crashes at certain point in GA Adventure
Data Execution Prevention error
- read the topic through!
DLL not Found, No Dissembly
K9 Security Software may cause crash with Origin installed
R6025 Runtime Error -pure virtual function call
Help Maxis Reproduce and Resolve Top Reported Issues
How to use DXDIAG DirectX Diagnostic Tool
How to post an Exception Report
How to use MSCONFIG to disable startup and non-Microsoft services
Tribal Outfitter crash possible work around
Work around: http://forum.spore.com/jforum/posts/list/20889.page#454879
Possible Fix: http://forum.spore.com/jforum/posts/list/26747.page#726218
Not Found: GL:5626 error message
Xfire can cause conflicts with Spore launching Vista64
Xbox emulator software can cause Spore to not load
Tablet Software can prevent Spore from starting
Vistablet tablet driver leads failure of game to launch, removing driver resolves issue
Some AntiVirus programs that do active scanning or auto scanning can cause crashes
Freezing when passing from Creature to Tribal Stage
Startup Crash Troubleshooting: Corrupt File Isolation
Startup Crash Vista64 can't find oleacc.dll
Memory Testing Software
Game Crashes at Startup
Input Not Supported Error on Startup
Saved game corrupted
"Save game failed - spore will now exit"
Game crashes regularly while in space stage
Crash while leaving the homeworld
Dasmx86dll.dll Not Found error message
Creature is buried alive in the nest/unmovable
Grox systems still unreachable after patch 5.1
Blackness in adventure editor
Creatures/objects falling through floor in GA
Possible workaround: http://forum.spore.com/jforum/posts/list/50818.page#1842746
Colonists Suddenly Look Like Captains
Don't have Core Spore error message
Alternate Solution: http://forum.spore.com/jforum/posts/list/52332.page#1940811
Alternate Solution: http://forum.spore.com/jforum/posts/list/15/46998.page#1643966
- Usually due to outdated/unsupported hardware
Possible fix: http://forum.spore.com/jforum/posts/list/15/1108.page#1714994
Buildings replacing/deleting themselves when editing an adventure
How to Retrieve Missing Creations (player guide)
"This creation cannot be saved" error for creatures
, not related to Grox or mods
"This creation cannot be saved" error for buildings
Cute and Creepy parts not usable even after Cute and Creepy is installed
Fix 1: http://forum.spore.com/jforum/posts/list/23032.page#555504
Fix 2: http://forum.spore.com/jforum/posts/list/45/16332.page#382613
Creature Thumbnail has Overlap / Multiple Head Images
MySpore Page not loading within the Spore game
Creatures Freezing when passing from Creature to Tribal Stage
CTRL-Shift-C Does not invoke the console interface
"Help Maxis track down the post-patch Audio Lag bug..."
Player species changes after first contact mission
Tribal Chief abducted by UFO
In-game resolution: http://forum.spore.com/jforum/posts/list/8817.page#98768
Achievements are Missing / Missing Front Page News (FPN)
The White Screen Error
Possible Fixes: http://forum.spore.com/jforum/posts/list/56531.page
Gamestop PC Download Animation / Glitch Fix
Button clickable area/hitbox is offset/inaccurate
Creepy and Cute or Galactic Adventures not registering - inability to upload
Adventures Will Not Upload to Web
How to post an image link to a creation or an adventure
Changing Spore.com avatar when page renders incorrectly (a bar covers the button)
The Download It button does not appear for this creation.
Sporepedia search feature is bugged (but your creations are still sharing!)
Event Page dates at Spore.com are in the future for some entries
Creations Will Not Upload to Web
Only Creatures with Cute and Creepy parts will not Upload to Web
New Content Not Being Downloaded
Creatures will not stay deleted
The "My Creations" area does not have any creatures from the standalone creature creator
"My Creations" does not have everything I created
- regenerate the package files
Content Culling on Spore.com (why some of your creatures may be missing)
Can't drag and drop from the web Sporepedia
Recover deleted creations from sporecasts AND Sporecasts not updating/appearing
Sporepedia Thumbnail Glitch
Online Sporepedia Delete is bugged
Checking what's on the server and establishing an RSS feed
Missing Maxis / Robot Chicken Adventures
How to Make a Sporecast
How to Play as Other Players' Creatures
How to Buddy Someone Using the Web Interface
ALL Spore Keyboard Shortcuts
Reset Galaxy & keep your creations
What is Karma? What do the stars mean? What is this strange title, ie microbe, next to my name?
How to Post Images as Links
How to Post Images, and other BB Code Stuff
TIP: All about sporepedia codes and forum linking
Making and Posting Screen Shots
How to clear the cache and cookies of your web browser (External Link)
Guide to Page Lag
Changing your e-mail for Spore without needing to access your previous e-mail
All State modes and cheat codes - Shortcut parametres
SecuROM FAQ and uninstall information
What each package file does /directories
Regenerating Package File
Cheats and Achievements
About Spore.com Feeds