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Master Help Directory - Check here FIRST! List of known issues and solutions  XML
Forum Index » Spore Help
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SporeMasterDOGC_Kyle

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Welcome to the Master Help Directory, a list of common problems and their solutions.

If you have any questions about anything here, would like to suggest something to be added, or find a link that needs to be updated, PM a SporeMaster or post a thread.

To search this page, press Ctrl+F.




Sections within the Master Help Directory
Basic Troubleshooting
How to Get Help
Common Guides

Installing, Updating, and Uninstalling
Online Features
Changing Spore Defaults
Crashes/Freezes
Game Issues/Corruption/Glitches
Sporepedia/Spore.com
Game Guides
Forum




Basic Troubleshooting - Read this first!
1: Make sure Spore is up-to-date. See here: http://forum.spore.com/jforum/posts/list/86165.page

2: Make sure your computer is powerful enough to run Spore. Most modern computers should be able to run Spore without issues, though older systems may have some issues.
Minimum requirements:
  • 2.0 GHz processor or equivalent
  • 768 MB RAM
  • 128 MB Video Card, with support for Pixel Shader 2.0
  • At least 4 GB of hard drive space, with at least 1 GB additional space for creations

  • 3: Check that your drivers are up-to-date. Click for AMD Radeon Drivers, Nvidia GeForce Drivers, Intel Integrated Graphics Drivers. If you are not sure which you need, PM me.

    4: If you are getting a specific error message, look for it below. Press Ctrl+F to search this page.




    How to Get Help
    If you cannot find a solution to your problem below, you may post a topic.

    If and when you post a topic, make sure to include:
  • A good title - "Error 2001 during game launch" is much better than "Can't play" or "Help me"
  • Fully describe your error - Explain everything you can, including when it started, what expansions you have, and what you have tried to fix it
  • Use proper spelling/grammar - Your spelling and grammar does not have to be perfect, but it must be readable. Don't type in all caps, or type in a way that may annoy people trying to help. Also, please be patient and respectful with people trying to help.


  • If you need to contact EA Support, go here and follow the instructions to contact EA via live chat, email, or phone: https://help.ea.com/en/contact-us/?product=spore&platform=pc




    Common Guides

    Bot Parts
    After installing Spore, you can optionally install Bot Parts which adds additional parts for creatures. Note that creatures with these parts can only be shared if you have participated in the 2010 Dr. Pepper promotion. These parts were developed by Maxis for the promotion, but were not officially released.

    Saved Data & Package File Regeneration: http://forum.spore.com/jforum/posts/list/82937.page
    You may be asked to regenerate package files. Package files contain game data that is generated as you play (saved games, your in-game Sporepedia, preferences, and other data). If there is anything wrong with these files, they may need to be reset/regenerated.

    Spore Mods
    Spore has many player-created mods that add creation parts and modify gameplay. Mods do not come from EA/Maxis, and may cause issues with your game, use at your own risk.
    Go to the Developer Corner to learn about the latest Spore mods and find more information: http://forum.spore.com/jforum/forums/show/29.page
    How to install mods (slightly outdated): http://forum.spore.com/jforum/posts/list/47391.page#1642309




    Installing, Updating, and Uninstalling
    Installing the latest version of Spore (for new and existing players)
    http://forum.spore.com/jforum/posts/list/86165.page

    Checking if you have the latest version of Spore
    http://forum.spore.com/jforum/posts/list/86165.page

    Launching the game
    NOTE: If Galactic Adventures is installed, always use the orange Galactic Adventures icon to launch the game, even to only play the original game. Do not use the original blue Spore icon if the expansion is installed.

    The game can be launched through the software it was downloaded through (Origin/Steam/GOG).
    Icons are usually also created automatically. If they are missing, see the following: http://forum.spore.com/jforum/posts/list/0/4717.page#42251

    Backup saved data for Spore
    Save copies of the following two folders in a safe place.
  • C:\Users\[Your Windows username]\AppData\Roaming\SPORE
    This SPORE folder contains the galaxy itself (saved games), all downloaded creations, and some other files that Spore saves. More information: http://forum.spore.com/jforum/posts/list/82937.page
  • C:\Users\[Your Windows username]\Documents\My Spore Creations
    The My Spore Creations folder contains PNG copies of all of the creations that you have created on that computer. Note that the game only uses this folder for importing/exporting, it doesn't actually store anything here (see above link). Since all of your Shared creations can be downloaded from the Spore server, you really only need to backup un-shared creations.


  • Uninstalling
    It is recommended you backup your saved data before uninstalling.
    Windows 10/8: Right-click Start button, choose Programs and Features. Look for Spore (and expansions) in the list, and uninstall it.
    Older versions of Windows: Start > Control Panel > Uninstall a Program. Look for Spore (and expansions) in the list, and uninstall it.

    Manual uninstallation - if the game cannot be uninstalled from Windows Settings / Control Panel, or to make sure no traces of Spore are left behind
    http://forum.spore.com/jforum/posts/list/86161.page#4085972

    How to Retrieve Your Product code/Serial number - only if you have the original version installed (the latest version does not use codes)
    http://forum.spore.com/jforum/posts/list/5198.page

    I lost my Product code/Serial number
    The latest version of Spore does not require a code to install. It verifies your license through the service it was downloaded from (Origin/Steam/GOG).
    If you have a disc copy and are unable to redeem it on Origin, contact EA support and explain your situation to them. If Spore is registered to your EA account, an advisor should be able to add it to your Origin library.




    Online Features
    Unable to login to the Spore servers in-game
    Make sure your game is up-to-date: http://forum.spore.com/jforum/posts/list/86165.page
    Look in the General Discussion forum for the latest notices from Maxis: http://forum.spore.com/jforum/forums/show/2.page
    What sites or ports do I need to allow for Spore to run?
    http://forum.spore.com/jforum/posts/list/24869.page#648262
    If my ISP blocks port 80, can I still use the online features of Spore?
    http://forum.spore.com/jforum/posts/list/17192.page#301666




    Changing Spore Defaults
    How can I store Spore's saved data in a different place than my user folder?
    Spore stores saved data in your user folder by default (In AppData\Roaming and Documents)
    http://forum.spore.com/jforum/posts/list/1058.page#7397
    Change the in-game screen resolution before launching Spore or force to start in Windowed Mode
    http://forum.spore.com/jforum/posts/list/4153.page#36457
    Change the language used in Spore
    http://forum.spore.com/jforum/posts/list/4655.page




    Crashes/Freezes
    ACCESS_VIOLATION error
    http://forum.spore.com/jforum/posts/list/50688.page#3777160
    Game crashes when deleting a creation from the in-game sporepedia
    http://forum.spore.com/jforum/posts/list/61757.page#2628039
    Game crashes upon death at creature stage
    http://forum.spore.com/jforum/posts/list/52582.page
    Game crashes at certain point in GA Adventure
    http://forum.spore.com/jforum/posts/list/33253.page#1069558
    Data Execution Prevention error - read the topic through!
    http://forum.spore.com/jforum/posts/list/40078.page
    DLL not Found, No Dissembly
    http://forum.spore.com/jforum/posts/list/43531.page#1412016
    K9 Security Software may cause crash with Origin installed
    http://forum.spore.com/jforum/posts/list/38666.page#1290127
    R6025 Runtime Error -pure virtual function call
    http://forum.spore.com/jforum/posts/list/27615.page#783372
    Help Maxis Reproduce and Resolve Top Reported Issues
    http://forum.spore.com/jforum/posts/list/20563.page
    How to use DXDIAG DirectX Diagnostic Tool
    http://forum.spore.com/jforum/posts/list/22070.page
    How to post an Exception Report
    http://forum.spore.com/jforum/posts/list/26825.page#729926
    How to use MSCONFIG to disable startup and non-Microsoft services
    http://forum.spore.com/jforum/posts/list/22069.page#511192
    Tribal Outfitter crash possible work around
    Work around: http://forum.spore.com/jforum/posts/list/20889.page#454879
    Possible Fix: http://forum.spore.com/jforum/posts/list/26747.page#726218
    Not Found: GL:5626 error message
    http://forum.spore.com/jforum/posts/list/28304.page#806970
    Xfire can cause conflicts with Spore launching Vista64
    http://forum.spore.com/jforum/posts/list/20952.page#454953
    Xbox emulator software can cause Spore to not load
    http://forum.spore.com/jforum/posts/list/22575.page#532497
    Tablet Software can prevent Spore from starting
    http://forum.spore.com/jforum/posts/list/5222.page#48323
    Vistablet tablet driver leads failure of game to launch, removing driver resolves issue
    http://forum.spore.com/jforum/posts/list/47378.page#1652869
    Some AntiVirus programs that do active scanning or auto scanning can cause crashes
    http://forum.spore.com/jforum/posts/list/15/393.page#415586
    Freezing when passing from Creature to Tribal Stage
    http://forum.spore.com/jforum/posts/list/7684.page
    Startup Crash Troubleshooting: Corrupt File Isolation
    http://forum.spore.com/jforum/posts/list/6125.page#59516
    Startup Crash Vista64 can't find oleacc.dll
    http://forum.spore.com/jforum/posts/list/7896.page#198924
    Memory Testing Software
    http://forum.spore.com/jforum/posts/list/0/5536.page#52774
    Game Crashes at Startup
    http://forum.spore.com/jforum/posts/list/4710.page
    Input Not Supported Error on Startup
    http://forum.spore.com/jforum/posts/list/0/17059.page#296892
    Saved game corrupted
    http://forum.spore.com/jforum/posts/list/0/4708.page#42196
    "Save game failed - spore will now exit"
    http://forum.spore.com/jforum/posts/list/0/4714.page#42223
    Game crashes regularly while in space stage
    http://forum.spore.com/jforum/posts/list/4720.page#42268
    Crash while leaving the homeworld
    http://forum.spore.com/jforum/posts/list/151.page
    http://forum.spore.com/jforum/posts/list/4769.page
    Dasmx86dll.dll Not Found error message
    http://forum.spore.com/jforum/posts/list/0/17060.page#297006




    Game Issues/Corruption/Glitches
    Creature is buried alive in the nest/unmovable
    http://forum.spore.com/jforum/posts/list/61386.page
    Grox systems still unreachable after patch 5.1
    http://forum.spore.com/jforum/posts/list/15/55045.page#2104368
    Blackness in adventure editor
    http://forum.spore.com/jforum/posts/list/39416.page
    http://forum.spore.com/jforum/posts/list/36831.page
    Creatures/objects falling through floor in GA
    Possible workaround: http://forum.spore.com/jforum/posts/list/50818.page#1842746
    Colonists Suddenly Look Like Captains
    http://forum.spore.com/jforum/posts/list/50424.page#1816142
    Don't have Core Spore error message
    http://forum.spore.com/jforum/posts/list/49216.page#1737654
    Alternate Solution: http://forum.spore.com/jforum/posts/list/52332.page#1940811
    Alternate Solution: http://forum.spore.com/jforum/posts/list/15/46998.page#1643966
    Fuzzy/Corrupted minimap - Usually due to outdated/unsupported hardware
    Possible fix: http://forum.spore.com/jforum/posts/list/15/1108.page#1714994
    Buildings replacing/deleting themselves when editing an adventure
    http://forum.spore.com/jforum/posts/list/45772.page#1547465
    http://forum.spore.com/jforum/posts/list/45772.page#1546869
    How to Retrieve Missing Creations (player guide)
    http://forum.spore.com/jforum/posts/list/43660.page
    "This creation cannot be saved" error for creatures, not related to Grox or mods
    http://forum.spore.com/jforum/posts/list/7256.page#73504
    http://forum.spore.com/jforum/posts/list/12645.page#165085
    "This creation cannot be saved" error for buildings
    http://forum.spore.com/jforum/posts/list/15/37711.page#1156780
    Cute and Creepy parts not usable even after Cute and Creepy is installed
    Fix 1: http://forum.spore.com/jforum/posts/list/23032.page#555504
    Fix 2: http://forum.spore.com/jforum/posts/list/45/16332.page#382613
    Creature Thumbnail has Overlap / Multiple Head Images
    http://forum.spore.com/jforum/posts/list/21442.page#481417
    MySpore Page not loading within the Spore game
    http://forum.spore.com/jforum/posts/list/15/19398.page#394911
    Game Performance
    http://forum.spore.com/jforum/posts/list/7083.page
    Creatures Freezing when passing from Creature to Tribal Stage
    http://forum.spore.com/jforum/posts/list/7684.page#79668
    CTRL-Shift-C Does not invoke the console interface
    http://forum.spore.com/jforum/posts/list/627.page
    Texture Corruption
    http://forum.spore.com/jforum/posts/list/0/4802.page#43185
    Invisible Creatures
    http://forum.spore.com/jforum/posts/list/0/4771.page#42788
    Lagging
    "Help Maxis track down the post-patch Audio Lag bug..."
    http://forum.spore.com/jforum/posts/list/6301.page
    http://forum.spore.com/jforum/posts/list/0/4783.page#42991
    http://forum.spore.com/jforum/posts/list/6301.page#62154
    http://forum.spore.com/jforum/posts/list/6420.page
    Player species changes after first contact mission
    http://forum.spore.com/jforum/posts/list/28023.page#809073
    Tribal Chief abducted by UFO
    http://forum.spore.com/jforum/posts/list/6070.page#58762
    In-game resolution: http://forum.spore.com/jforum/posts/list/8817.page#98768
    Achievements are Missing / Missing Front Page News (FPN)
    http://forum.spore.com/jforum/posts/list/16904.page
    The White Screen Error
    Possible Fixes: http://forum.spore.com/jforum/posts/list/56531.page
    Gamestop PC Download Animation / Glitch Fix
    http://forum.spore.com/jforum/posts/list/78996.page
    Button clickable area/hitbox is offset/inaccurate
    http://forum.spore.com/jforum/posts/list/87056.page#4105209




    Sporepedia/Spore.com
    Creepy and Cute or Galactic Adventures not registering - inability to upload
    http://forum.spore.com/jforum/posts/list/46698.page
    Adventures Will Not Upload to Web
    http://forum.spore.com/jforum/posts/list/39222.page#1221196
    How to post an image link to a creation or an adventure
    http://forum.spore.com/jforum/posts/list/42705.page
    Changing Spore.com avatar when page renders incorrectly (a bar covers the button)
    http://forum.spore.com/jforum/posts/list/42396.page
    The Download It button does not appear for this creation.
    http://forum.spore.com/jforum/posts/list/0/37766.page#1155691
    Sporepedia search feature is bugged (but your creations are still sharing!)
    http://forum.spore.com/jforum/posts/list/0/9301.page
    Ratings Q&A
    http://forum.spore.com/jforum/posts/list/11213.page#139624
    Event Page dates at Spore.com are in the future for some entries
    http://forum.spore.com/jforum/posts/list/17413.page#790027
    Creations Will Not Upload to Web
    http://forum.spore.com/jforum/posts/list/0/10423.page#124717
    Only Creatures with Cute and Creepy parts will not Upload to Web
    http://forum.spore.com/jforum/posts/list/24098.page#623064
    New Content Not Being Downloaded
    http://forum.spore.com/jforum/posts/list/0/5352.page#50278
    Creatures will not stay deleted
    http://forum.spore.com/jforum/posts/list/0/4573.page#40884
    The "My Creations" area does not have any creatures from the standalone creature creator
    http://forum.spore.com/jforum/posts/list/0/4733.page#42386
    "My Creations" does not have everything I created - regenerate the package files
    http://forum.spore.com/jforum/posts/list/0/4706.page#42185
    Content Culling on Spore.com (why some of your creatures may be missing)
    http://forum.spore.com/jforum/posts/list/14874.page#222061
    Can't drag and drop from the web Sporepedia
    http://forum.spore.com/jforum/posts/list/0/4781.page#42929
    Recover deleted creations from sporecasts AND Sporecasts not updating/appearing
    http://forum.spore.com/jforum/posts/list/618.page#3473
    http://forum.spore.com/jforum/posts/list/50643.page#1830515
    Sporepedia Thumbnail Glitch
    http://forum.spore.com/jforum/posts/list/4262.page#114433
    Online Sporepedia Delete is bugged
    http://forum.spore.com/jforum/posts/list/5133.page
    Checking what's on the server and establishing an RSS feed
    http://forum.spore.com/jforum/posts/list/76521.page
    Missing Maxis / Robot Chicken Adventures
    http://forum.spore.com/jforum/posts/list/50113.page#1814396




    Game Guides
    How to Make a Sporecast
    http://forum.spore.com/jforum/posts/list/6507.page
    How to Play as Other Players' Creatures
    http://forum.spore.com/jforum/posts/list/0/6740.page#66948
    How to Buddy Someone Using the Web Interface
    http://forum.spore.com/jforum/posts/list/9869.page
    ALL Spore Keyboard Shortcuts
    http://www.spore.com/comm/tutorials/controls
    http://forum.spore.com/jforum/posts/list/7701.page
    Reset Galaxy & keep your creations
    http://forum.spore.com/jforum/posts/list/7675.page




    Forum
    What is Karma? What do the stars mean? What is this strange title, ie microbe, next to my name?
    http://forum.spore.com/jforum/posts/list/26517.page#713817
    How to Post Images as Links
    http://forum.spore.com/jforum/posts/list/0/9307.page
    How to Post Images, and other BB Code Stuff
    http://forum.spore.com/jforum/posts/list/13477.page
    TIP: All about sporepedia codes and forum linking
    http://forum.spore.com/jforum/posts/list/7259.page
    Making and Posting Screen Shots
    http://forum.spore.com/jforum/posts/list/3023.page
    How to clear the cache and cookies of your web browser (External Link)
    http://forum.spore.com/jforum/posts/list/26595.page#718835
    Guide to Page Lag
    http://forum.spore.com/jforum/posts/list/56706.page




    Related Topics
    Changing your e-mail for Spore without needing to access your previous e-mail
    http://forum.spore.com/jforum/posts/list/85450.page
    All State modes and cheat codes - Shortcut parametres
    http://forum.spore.com/jforum/posts/list/68126.page#3050107
    SecuROM FAQ and uninstall information
    http://forum.spore.com/jforum/posts/list/10677.page
    What each package file does /directories
    http://forum.spore.com/jforum/posts/list/7793.page#1017420
    Regenerating Package File
    http://forum.spore.com/jforum/posts/list/0/4706.page#42185
    Cheats and Achievements
    http://forum.spore.com/jforum/posts/list/7080.page
    About Spore.com Feeds
    http://forum.spore.com/jforum/posts/list/6498.page

    This message was edited 13 times. Last update was at 01/16/2018 23:46:21

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