This is the FAQ / master help thread. Common issues will be posted here with a thread link. PM a Sporemaster if you feel there is a topic that should be added.
This page is divided into several sections. Use the keyboard combo control-F (CTRL-F) to use your web browser's built in search to locate what you need.
Sections within this FAQ How to Contact Technical Support
Drivers / DirectX
Installing
Patching
Starting
Uninstalling
Changing Spore Defaults
Crashes/Freezes
Game Issues/ Corruption / Glitches
Sporepedia
Game Guides
Forum
Related Topics
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3 Newest Articles:
Buildings replacing/deleting themselves when editing an adventure http://forum.spore.com/jforum/posts/list/45772.page#1547465 http://forum.spore.com/jforum/posts/list/45772.page#1546869 DLL not Found, No Dissembly http://forum.spore.com/jforum/posts/list/43531.page#1412016 How to Retrieve Missing Creations (player guide) http://forum.spore.com/jforum/posts/list/43660.page ------
One of the first things to try when you have problems is regenerating your package files. If these are out of date, or corrupted, or not updated when the patch is installed, you may have problems with crashes, logging in or graphics corruption.
Package File Regeneration http://forum.spore.com/jforum/posts/list/0/4706.page#42185 ------
How to Contact Technical Support How to contact Technical Support - USA http://forum.spore.com/jforum/posts/list/184.page#678 Where can you get technical support for other countries and languages? http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=9002 ------
Drivers/DirectX Can My Computer Run Spore? http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20237 Update Graphics Drivers http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/olh_adp.php?p_faqid=10711 ATI 9.1, 9.2 series drivers may cause problems http://forum.spore.com/jforum/posts/list/21033.page SLI Nvidia Drivers: An Older Video Driver Is Detected Error http://forum.spore.com/jforum/posts/list/402.page http://forum.spore.com/jforum/posts/list/167.page#625 Display driver nvlddmkm has stopped responding and has recovered http://forum.spore.com/jforum/posts/list/1307.page#8527 Intel 965 display driver problems; hangs, blue screen, crashes, lag http://forum.spore.com/jforum/posts/list/15/27156.page#796037 DirectX http://forum.spore.com/jforum/posts/list/0/4764.page#42731 Installing How Many Installs do I Get? How do authorizations work? http://forum.spore.com/jforum/posts/list/20627.page#439637 CD Emulation software that can prevent Spore from loading http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=14673 EA Download Manager /EADM error regarding Flash plugin http://forum.spore.com/jforum/posts/list/21210.page#470084 EA Download Manager EADM list is blank http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=14593 Spore DVD appears to be blank http://forum.spore.com/jforum/posts/list/0/4869.page#43845 Transferring current game to another computer http://forum.spore.com/jforum/posts/list/8337.page#91699 How to Retrieve Your Game's Registration Key / Serial Number in Windows http://forum.spore.com/jforum/posts/list/5198.page http://forum.spore.com/jforum/posts/list/15/5198.page#256672 I lost my Registration Key /Serial Number / CD Key How can I get a replacement? http://forum.spore.com/jforum/posts/list/14359.page#206299 If default code-set for non-unicode programs is not English, Cute and Creepy will not install, Windows XP http://forum.spore.com/jforum/posts/list/75/13112.page#299320 Patching Download Patch 1.05 from Softpedia http://games.softpedia.com/get/Patch/Spore-Patch.shtml Download Spore Patch 1.04 External Link FileFront:
http://files.filefront.com/spore+dd+patch+all+v4exe/;13925329;/fileinfo.html Big Download:
http://www.bigdownload.com/games/spore/pc/spore-v104-patch/ Softpedia:
http://games.softpedia.com/progDownload/Spore-Patch-Download-27945.html Download Spore Patch 1.03 External Link http://forum.spore.com/jforum/posts/list/12659.page Patch 1.04 Troubleshooting http://forum.spore.com/jforum/posts/list/31242.page Patch Errors and Troubleshooting Patch 1.02 - 1.03 http://forum.spore.com/jforum/posts/list/9026.page How to Determine the Version of Spore http://forum.spore.com/jforum/posts/list/9565.page Starting What sites or ports do I need to allow for Spore to run? http://forum.spore.com/jforum/posts/list/24869.page#648262 Login Issues: http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=20314 Login Failed: Internal Application Error http://forum.spore.com/jforum/posts/list/8892.page Unable to Register / Spore is unable to connect to the internet http://forum.spore.com/jforum/posts/list/60/364.page#297019 If my ISP blocks port 80 can I still use the online features of Spore? http://forum.spore.com/jforum/posts/list/17192.page#301666 Game Icon not present. Vista Users http://forum.spore.com/jforum/posts/list/0/4717.page#42251 Cannot connect to the Spore server regenerating the package files may help
http://forum.spore.com/jforum/posts/list/0/4706.page#42185 Uninstalling Back up your game data and the My Spore Creations Folder before Uninstalling How Many Installs do I Get? How do authorizations work? http://forum.spore.com/jforum/posts/list/20627.page#439637 How do I back up saves / How do I back up saved games? http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20401 How to Deauthorize an installation of Spore http://forum.spore.com/jforum/posts/list/15241.page How to Uninstall and ReInstall SPORE http://forum.spore.com/jforum/posts/list/8966.page Manually Uninstall Spore - More Thorough, Includes Registry entries
http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20380 Manually Uninstall Creepy & Cute Parts Pack http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20849 Manually Uninstall Galactic Adventures http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=22476 Manually Uninstall Creature Creator http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=19880 Manually Uninstall EA Download Manager ( EADM ) http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=11090 Changing Spore Defaults How can I store and play my Save Games from a different hard drive than C: ?" http://forum.spore.com/jforum/posts/list/1058.page#7397 How can I store and and have Spore use the My Spore Creations folder on a different hard drive than C: ? http://forum.spore.com/jforum/posts/list/4143.page#37914 Change the in game screen resolution before launching Spore or force to start in Windowed Mode http://forum.spore.com/jforum/posts/list/4153.page#36457 Changing Language http://forum.spore.com/jforum/posts/list/4655.page http://forum.spore.com/jforum/posts/list/5844.page Expanded Travel Radius Mod / How to reach ALL Grox planets http://forum.spore.com/jforum/posts/list/240/14002.page#347790 How to Install Mods (Third party website link, no endorsement) http://sporedum.wordpress.com/spore-modding/how-to-install-mods/ Crashes/Freezes DLL not Found, No Dissembly http://forum.spore.com/jforum/posts/list/43531.page#1412016 K9 Security Software may cause crash with EADM installed http://forum.spore.com/jforum/posts/list/38666.page#1290127 R6025 Runtime Error -pure virtual function call http://forum.spore.com/jforum/posts/list/27615.page#783372 Help Maxis Reproduce and Resolve Top Reported Issues http://forum.spore.com/jforum/posts/list/20563.page How to use DXDIAG DirectX Diagnostic Tool http://forum.spore.com/jforum/posts/list/22070.page How to post an Exception Report http://forum.spore.com/jforum/posts/list/26825.page#729926 How to use MSCONFIG to disable startup and non-Microsoft services http://forum.spore.com/jforum/posts/list/22069.page#511192 Tribal Outfitter crash possible work around Work around:
http://forum.spore.com/jforum/posts/list/20889.page#454879 Possible Fix:
http://forum.spore.com/jforum/posts/list/26747.page#726218 Not Found: GL:5626 error message http://forum.spore.com/jforum/posts/list/28304.page#806970 Xfire can cause conflicts with Spore launching Vista64 http://forum.spore.com/jforum/posts/list/20952.page#454953 Xbox emulator software can cause Spore to not load http://forum.spore.com/jforum/posts/list/22575.page#532497 Tablet Software can prevent Spore from starting http://forum.spore.com/jforum/posts/list/5222.page#48323 Some AntiVirus programs that do active scanning or auto scanning can cause crashes http://forum.spore.com/jforum/posts/list/15/393.page#415586 Freezing when passing from Creature to Tribal Stage http://forum.spore.com/jforum/posts/list/7684.page Startup Crash Troubleshooting: Corrupt File Isolation http://forum.spore.com/jforum/posts/list/6125.page#59516 Startup Crash Vista64 can't find oleacc.dll http://forum.spore.com/jforum/posts/list/7896.page#198924 Memory Testing Software http://forum.spore.com/jforum/posts/list/0/5536.page#52774 Game Crashes at Startup http://forum.spore.com/jforum/posts/list/4710.page Input Not Supported Error on Startup http://forum.spore.com/jforum/posts/list/0/17059.page#296892 Game Crashes When Entering Cell Game http://forum.spore.com/jforum/posts/list/0/4764.page#42731 Saved game corrupted http://forum.spore.com/jforum/posts/list/0/4708.page#42196 "Save game failed - spore will now exit" http://forum.spore.com/jforum/posts/list/0/4714.page#42223 Game crashes regularly while in space mode, usually when visiting somewhere new http://forum.spore.com/jforum/posts/list/4720.page#42268 Crash while leaving the home world http://forum.spore.com/jforum/posts/list/151.page http://forum.spore.com/jforum/posts/list/4769.page Dasmx86dll.dll Not Found error message http://forum.spore.com/jforum/posts/list/0/17060.page#297006 Game Issues/ Corruption / Glitches Buildings replacing/deleting themselves when editing an adventure http://forum.spore.com/jforum/posts/list/45772.page#1547465 http://forum.spore.com/jforum/posts/list/45772.page#1546869 How to Retrieve Missing Creations (player guide) http://forum.spore.com/jforum/posts/list/43660.page "This creation cannot be saved" error for creatures, not related to Grox or mods
http://forum.spore.com/jforum/posts/list/7256.page#73504 http://forum.spore.com/jforum/posts/list/12645.page#165085 "This creation cannot be saved" error for buildings http://forum.spore.com/jforum/posts/list/15/37711.page#1156780 Cute and Creepy parts not usable even after Cute and Creepy is installed Fix 1:
http://forum.spore.com/jforum/posts/list/23032.page#555504 Fix 2:
http://forum.spore.com/jforum/posts/list/45/16332.page#382613 Creature Thumbnail has Overlap / Multiple Head Images http://forum.spore.com/jforum/posts/list/21442.page#481417 MySpore Page not loading within the Spore game http://forum.spore.com/jforum/posts/list/15/19398.page#394911 Game Performance http://forum.spore.com/jforum/posts/list/7083.page Creatures Freezing when passing from Creature to Tribal Stage http://forum.spore.com/jforum/posts/list/7684.page#79668 CTRL-Shift-C Does not invoke the console interface http://forum.spore.com/jforum/posts/list/627.page Texture Corruption http://forum.spore.com/jforum/posts/list/0/4802.page#43185 Invisible Creatures http://forum.spore.com/jforum/posts/list/0/4771.page#42788 Lagging "Help Maxis track down the post-patch Audio Lag bug..."
http://forum.spore.com/jforum/posts/list/6301.page http://forum.spore.com/jforum/posts/list/0/4783.page#42991 http://forum.spore.com/jforum/posts/list/6301.page#62154 http://forum.spore.com/jforum/posts/list/6420.page Player species changes after first contact mission http://forum.spore.com/jforum/posts/list/28023.page#809073 Tribal Chief abducted by UFO http://forum.spore.com/jforum/posts/list/6070.page#58762 In-game resolution:
http://forum.spore.com/jforum/posts/list/8817.page#98768 Achievements are Missing / Missing Front Page News (FPN) http://forum.spore.com/jforum/posts/list/16904.page Sporepedia How to post an image link to a creation or an adventure http://forum.spore.com/jforum/posts/list/42705.page Changing Spore.com avatar when page renders incorrectly (a bar covers the button) http://forum.spore.com/jforum/posts/list/42396.page The Download It button does not appear for this creation. http://forum.spore.com/jforum/posts/list/0/37766.page#1155691 Sporepedia search feature is bugged (but your creations are still sharing!) http://forum.spore.com/jforum/posts/list/0/9301.page Ratings Q&A http://forum.spore.com/jforum/posts/list/11213.page#139624 Event Page dates at Spore.com are in the future for some entries http://forum.spore.com/jforum/posts/list/17413.page#790027 Creations Will Not Upload to Web http://forum.spore.com/jforum/posts/list/0/10423.page#124717 Only Creatures with Cute and Creepy parts will not Upload to Web http://forum.spore.com/jforum/posts/list/24098.page#623064 Sporecast Creation Bugs - Report Here http://forum.spore.com/jforum/posts/list/6513.page#64234 New Content Not Being Downloaded http://forum.spore.com/jforum/posts/list/0/5352.page#50278 Creatures will not stay deleted http://forum.spore.com/jforum/posts/list/0/4573.page#40884 The "My Creations" area does not have any creatures from the standalone creature creator http://forum.spore.com/jforum/posts/list/0/4733.page#42386 "My Creations" does not have everything I created - regenerate the package files
http://forum.spore.com/jforum/posts/list/0/4706.page#42185 Content Culling on Spore.com (why some of your creatures may be missing) http://forum.spore.com/jforum/posts/list/14874.page#222061 Can't drag and drop from the web Sporepedia http://forum.spore.com/jforum/posts/list/0/4781.page#42929 Recover deleted creations from sporecasts AND Sporecasts not updating/appearing http://forum.spore.com/jforum/posts/list/618.page#3473 Sporepedia Thumbnail Glitch http://forum.spore.com/jforum/posts/list/4262.page#114433 Online Sporepedia Delete is bugged http://forum.spore.com/jforum/posts/list/5133.page Game Guides How to Make a Sporecast http://forum.spore.com/jforum/posts/list/6507.page How to Play as Other Players' Creatures http://forum.spore.com/jforum/posts/list/0/6740.page#66948 How to Buddy Someone Using the Web Interface http://forum.spore.com/jforum/posts/list/9869.page ALL Spore Keyboard Shortcuts http://www.spore.com/comm/tutorials/controls http://forum.spore.com/jforum/posts/list/7701.page Reset Galaxy & keep your creations (player guide) http://forum.spore.com/jforum/posts/list/7675.page Forum What is Karma? What do the stars mean? What is this strange title, ie microbe, next to my name? http://forum.spore.com/jforum/posts/list/26517.page#713817 How to Post Images as Links http://forum.spore.com/jforum/posts/list/0/9307.page How to Post Images, and other BB Code Stuff http://forum.spore.com/jforum/posts/list/13477.page TIP: All about sporepedia codes and forum linking http://forum.spore.com/jforum/posts/list/7259.page Making and Posting Screen Shots http://forum.spore.com/jforum/posts/list/3023.page How to clear the cache and cookies of your web browser (External Link) http://forum.spore.com/jforum/posts/list/26595.page#718835 Related Topics How to change your EA.com e-mail address http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=15056 SecuROM FAQ and uninstall information http://forum.spore.com/jforum/posts/list/10677.page What each package file does /directories http://forum.spore.com/jforum/posts/list/7793.page#1017420 Regenerating Package File http://forum.spore.com/jforum/posts/list/0/4706.page#42185 Cheats and Achievements http://forum.spore.com/jforum/posts/list/7080.page About Spore.com Feeds http://forum.spore.com/jforum/posts/list/6498.page
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