Welcome to the Master Help FAQ thread. Common issues/bugs will be posted here, with a link to a thread with a solution. This page is divided into several sections, press CTRL+F on your keyboard to search this page, to locate what you need. If you have any questions about a solution listed here, you can PM a SporeMaster or post a thread with your question. PM a SporeMaster if you feel there is a topic that should be added, or if you find any link that needs updating.
NOTE: EA has recently redesigned their support site, and sadly this means that most of the official help pages have been moved or deleted. Any bad links are marked, and will be updated once a replacement page is found. If you are having trouble finding a support page due to dead links, try a web search or contact a SporeMaster. If you have a link to add, PM a SporeMaster.
Sections within this Master Help FAQ
Troubleshooting Tips/How to get Help
Changing Spore Defaults
Troubleshooting Tips/How to get Help
Make sure your computer is powerful enough to run Spore, and that your drivers are up to date. Keep in mind that these are minimum requirements, so your computer's components may not be listed, but are still compatible.
Spore Minimum Requirements: http://www.spore.com/what/specs_spore
One of the easiest things to try when you have problems is regenerating your package files. If these are out of date, corrupted, or not updated when a patch is installed, you may have problems including crashes, online issues, or corruption.
Package File Regeneration: http://forum.spore.com/jforum/posts/list/0/4706.page#42185
If you cannot find any solution or do not understand the solution, reinstalling is the easiest (but not always best) way to fix a problem.
Recommended installation order: Spore > C&C > GA > Patch 5.1 > Patch 6 (bot parts)(if you have them)
Alternate order (may work better for some): Spore > Patch 5.1 > C&C > GA > Patch 5.1 again or Patch 6 (bot parts) if you have them.
If you cannot find a solution to your problem below, first search (use a web search engine as the built-in search doesn't work) for a solution. If and when you post a topic, make sure to include:
A good title - "Error 2001 during game launch" is much better than "Can't play" or "Help me"Fully describe your error - Explain everything you can, including when it started, what expansions you have, and what you have tried to fix itUse proper spelling/grammar - Your spelling and grammar don't have to be perfect, but it must be readable. Don't use all caps, or type in a way that may annoy people trying to help. Also, don't get mad if you aren't getting good replies, people are just trying to help you
If you need to contact EA Support, go here: http://forum.spore.com/jforum/posts/list/184.page#678
Can My Computer Run Spore?
Update Graphics Drivers
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/olh_adp.php?p_faqid=10711
ATI 9.1, 9.2 series drivers may cause problems
SLI Nvidia Drivers: An Older Video Driver Is Detected Error
Display driver nvlddmkm has stopped responding and has recovered
Intel 965 display driver problems; hangs, blue screen, crashes, lag
"Spore Creepy & Cute was not installed successfully. Your system has not been modified." error
- apply to GA too, if needed. Only works for digital downloads.
CD Emulation software that can prevent Spore from loading
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=14673
EA Download Manager (EADM)/Origin error regarding Flash plugin
EA Download Manager (EADM)/Origin list is blank
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=14593
Spore DVD appears to be blank
How to Retrieve Your Game's Registration Key / Serial Number in Windows
I lost my Registration Key /Serial Number / CD Key How can I get a replacement?
If default code-set for non-unicode programs is not English, Cute and Creepy will not install, Windows XP
Download Patch 1.05 from Softpedia
Download Spore Patch 1.04 External Link
Big Download: http://www.bigdownload.com/games/spore/pc/spore-v104-patch/
Download Spore Patch 1.03 External Link
Patch 1.04 Troubleshooting
Patch Errors and Troubleshooting Patch 1.02 - 1.03
How to Determine the Version of Spore
What sites or ports do I need to allow for Spore to run?
If my ISP blocks port 80 can I still use the online features of Spore?
Game Icon not present. Vista Users
Back up your game data and the My Spore Creations Folder before Uninstalling
How Many Installs do I Get? How do authorizations work?
How do I back up saves / How do I back up saved games?
Bad link, will be updated soon: http://help.spore.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=20401
You should also back up My Spore Creations folder in (My) Documents!
How to Deauthorize an installation of Spore
How to Uninstall and ReInstall SPORE
Manually Uninstall Spore
- More Thorough, Includes Registry entries
Bad link, will be updated soon: http://help.spore.com/app/answers/detail/a_id/2212/kw/manually%20uninstall
Manually Uninstall Creepy & Cute Parts Pack
Bad link, will be updated soon: http://help.spore.com/app/answers/detail/a_id/2042/kw/manually%20uninstall
Manually Uninstall Galactic Adventures
Bad link, will be updated soon: http://help.spore.com/app/answers/detail/a_id/1218/kw/manually%20uninstall
Manually Uninstall Creature Creator
Bad link, will be updated soon: http://help.spore.com/app/answers/detail/a_id/1205/kw/manually%20uninstall
Changing Spore Defaults
How can I store and play my Save Games from a different hard drive than C: ?"
How can I store and and have Spore use the My Spore Creations folder on a different hard drive than C: ?
Change the in game screen resolution before launching Spore or force to start in Windowed Mode
Expanded Travel Radius Mod / How to reach ALL Grox planets
- Outdated after patch 5.1
How to Install Mods
Game crashes when deleting a creation from the in-game sporepedia
Game crashes upon death at creature stage
Game crashes at certain point in GA Adventure
Data Execution Prevention error
- read the topic through!
DLL not Found, No Dissembly
K9 Security Software may cause crash with EADM/Origin installed
R6025 Runtime Error -pure virtual function call
Help Maxis Reproduce and Resolve Top Reported Issues
How to use DXDIAG DirectX Diagnostic Tool
How to post an Exception Report
How to use MSCONFIG to disable startup and non-Microsoft services
Tribal Outfitter crash possible work around
Work around: http://forum.spore.com/jforum/posts/list/20889.page#454879
Possible Fix: http://forum.spore.com/jforum/posts/list/26747.page#726218
Not Found: GL:5626 error message
Xfire can cause conflicts with Spore launching Vista64
Xbox emulator software can cause Spore to not load
Tablet Software can prevent Spore from starting
Vistablet tablet driver leads failure of game to launch, removing driver resolves issue
Some AntiVirus programs that do active scanning or auto scanning can cause crashes
Freezing when passing from Creature to Tribal Stage
Startup Crash Troubleshooting: Corrupt File Isolation
Startup Crash Vista64 can't find oleacc.dll
Memory Testing Software
Game Crashes at Startup
Input Not Supported Error on Startup
Saved game corrupted
"Save game failed - spore will now exit"
Game crashes regularly while in space mode, usually when visiting somewhere new
Crash while leaving the home world
Dasmx86dll.dll Not Found error message
Creature is buried alive in the nest/unmovable
Grox systems still unreachable after patch 5.1
Blackness in adventure editor
Creatures/objects falling through floor in GA
Possible workaround: http://forum.spore.com/jforum/posts/list/50818.page#1842746
Colonists Suddenly Look Like Captains
Don't have Core Spore error message
Alternate Solution: http://forum.spore.com/jforum/posts/list/52332.page#1940811
Alternate Solution: http://forum.spore.com/jforum/posts/list/15/46998.page#1643966
- Usually due to outdated/unsupported hardware
Possible fix: http://forum.spore.com/jforum/posts/list/15/1108.page#1714994
Buildings replacing/deleting themselves when editing an adventure
How to Retrieve Missing Creations (player guide)
"This creation cannot be saved" error for creatures
, not related to Grox or mods
"This creation cannot be saved" error for buildings
Cute and Creepy parts not usable even after Cute and Creepy is installed
Fix 1: http://forum.spore.com/jforum/posts/list/23032.page#555504
Fix 2: http://forum.spore.com/jforum/posts/list/45/16332.page#382613
Creature Thumbnail has Overlap / Multiple Head Images
MySpore Page not loading within the Spore game
Creatures Freezing when passing from Creature to Tribal Stage
CTRL-Shift-C Does not invoke the console interface
"Help Maxis track down the post-patch Audio Lag bug..."
Player species changes after first contact mission
Tribal Chief abducted by UFO
In-game resolution: http://forum.spore.com/jforum/posts/list/8817.page#98768
Achievements are Missing / Missing Front Page News (FPN)
The White Screen Error
Possible Fixes: http://forum.spore.com/jforum/posts/list/56531.page
Creepy and Cute or Galactic Adventures not registering - inability to upload
Adventures Will Not Upload to Web
How to post an image link to a creation or an adventure
Changing Spore.com avatar when page renders incorrectly (a bar covers the button)
The Download It button does not appear for this creation.
Sporepedia search feature is bugged (but your creations are still sharing!)
Event Page dates at Spore.com are in the future for some entries
Creations Will Not Upload to Web
Only Creatures with Cute and Creepy parts will not Upload to Web
New Content Not Being Downloaded
Creatures will not stay deleted
The "My Creations" area does not have any creatures from the standalone creature creator
"My Creations" does not have everything I created
- regenerate the package files
Content Culling on Spore.com (why some of your creatures may be missing)
Can't drag and drop from the web Sporepedia
Recover deleted creations from sporecasts AND Sporecasts not updating/appearing
Sporepedia Thumbnail Glitch
Online Sporepedia Delete is bugged
Checking what's on the server and establishing an RSS feed
How to Make a Sporecast
How to Play as Other Players' Creatures
How to Buddy Someone Using the Web Interface
ALL Spore Keyboard Shortcuts
Reset Galaxy & keep your creations (player guide)
What is Karma? What do the stars mean? What is this strange title, ie microbe, next to my name?
How to Post Images as Links
How to Post Images, and other BB Code Stuff
TIP: All about sporepedia codes and forum linking
Making and Posting Screen Shots
How to clear the cache and cookies of your web browser (External Link)
Guide to Page Lag
All State modes and cheat codes - Shortcut parametres
How to change your EA.com/Origin/Spore e-mail address
SecuROM FAQ and uninstall information
What each package file does /directories
Regenerating Package File
Cheats and Achievements
About Spore.com Feeds