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A required security module cannot be activated Troubleshooting  XML
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Kaliena


Microbe

Joined: 09/09/2008 08:35:26
Messages: 29
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A required security module cannot be activated.

Error Code 5204:
Users have found success with renaming the GraphicsCache.Package and ServerCache.Package files. The last half of this article will explain how to locate these files.
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=19846

Please note that Application Data is a hidden folder by default, you must set change your viewing options to see it.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/hiddenfiles.mspx

You may need to delete previously deleted creations again after this fix.

If this does not resolve, or you have a different error code see the below:

A required security module cannot be activated. This program cannot be executed (7001) or (xxxx) and This program cannot be executed (7001) can be related to CD emulators, conflicting tasks that run in the background, or a corruption in a game file.

Please try the following:

First, uninstall and reinstall the game to ensure that there is not corrupted data causing the issue.
End all unnecessary background processes running in the background. http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=10700

These may conflict with the game and use resources needed by the program to run.

Try these CD-ROM troubleshooting steps. These steps will help resolve any conflicts reading the disk itself.
http://easpore.custhelp.com/cgi-bin/easpore.cfg/php/enduser/std_adp.php?p_faqid=10703

Further issues may indicate a possible issue with SecuROM. The most efficient way for us to assist is to have you produce an analysis file for evaluation. In order to generate this analysis file, please do the following:

1. Make sure the original 'play' disc is in a physical, local CD or DVD drive.

2. Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).

3. With your mouse, right-click on the application's desktop shortcut, or the actual application's executable file in the installation folder, and a menu will appear.

4. Choose Launch Analysis from the menu.

5. A disclaimer window may appear on your screen. To proceed click Yes. Another window may appear stating that an analysis log will be generated, if so click OK. If any error messages appear, click Cancel to continue.

6. After a period of time, the program will generate a file named AnalysisLog.sr0 and place it at the root of your hard drive (usually C. When the file has been generated, a dialog may appear stating it has finished. Click OK to complete the process.To locate it go to My Computer and open your hard drive (usually C.
Note: Vista users see further instructions below.

7. Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com.
Vista Users:

Follow the steps outlined above through step 6. Using Vista the filed will be stored in the following path:

C:\Users\[YOUR USER]\AppData\Local\Temp\AnalysisLog.sr0.
If by chance this folder is hidden, you may have to display hidden folders. To do so, please follow these steps:

*Go to Start and left-click on Control Panel.
*Left-click on 'Appearance and Personalization'. Then select Folder Options.
*Now select the View tab, then select Show hidden files and folders. You should now have access to the folder.

-------------------------------------

If you do not see the Launch Analysis option available in the menu after you re-start your computer, you can generate it using the command line. Please follow these steps:

1. Make sure the original 'play' disc is in a physical, local CD or DVD drive.
2. Re-start your computer (the reboot is to assure that there are no additional instances of the software running when generating the file).
3. With your mouse, right-click on the application's desktop shortcut and a menu will appear.
4. Choose Properties, then highlight and copy everything in the Target window.
5. Click 'Start' from your toolbar, then click Run. Next type cmd in the text box and press Enter. A 'DOS' window will appear.
6. Type cd\ (without quotes) and press 'Enter' to get to the root of your hard drive (you may have to type cd .. several times to get to C:\).
7. With your mouse, right-click in the 'DOS' window and choose Paste.
8. Press the Spacebar on your keyboard once and add the text /secuexp. Then press Enter.
9. A disclaimer window may appear on your screen. To proceed click Yes. Another window may appear stating that an analysis log will be generated, if so click OK. If any error messages appear, click Cancel to continue.
10. After a period of time, the program will generate a file named AnalysisLog.sr0 and place it at the root of your hard drive (usually C. When the file has been generated, a dialog may appear stating it has finished. Click OK to complete the process.To locate it go to My Computer and open your hard drive (usually C.
11. Please compress the file using a program such as WinZip, WinRAR, or WinAce (to avoid email corruption), and attach it to your email to support@securom.com.
 
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