I used to play BF2142 (then I got a new computer and forgot my old EA Account name, and tried to play it again with a new account. It didn't let me, even with my activation code). I had a weird glitch with the screen going black at times when I went in certain areas, and kept getting auto-mated responses. It finally was fixed, when I, without being told to, updated my drivers. They could have told me the solution in hours.
This was even funnier, this second case.
I bought "Medal of Honor: Airborne". It was a ripoff, not enough missions. However, when I first got it, every time I installed, it flashed some screens and closed.
Knowing that EA would ask for my DXDiag file, I created it and dumped the results from the program into it, sending that along with a long description of the problem.
My response?
[...] blah blah blah Please attach the DXDiag file to your reply blah blah blah
I snickered, since I already sent it to them. In the end, it was due to the fact the installer never asked if I wanted to install ageiaPhysX. As the version I had was newer, it spazzed out without telling me what was wrong. I had to entirely uninstall my physics software, then let it install the OLDER version onto my computer! Doh!
EA needs help. Psychiatric help, maybe.
Seriously, though, my opinion of EAxis has dont something like this:
When I bought Medal of Honor Airborne: 100
After encountering massive problems installing Airborne, fighting tech support, and finding the problem out myself: 0.
Extremely painful customer service, trigger-happy customer service reps, and automated responses that had no value. Come on.